Chapter 13- Management

studied byStudied by 5 people
5.0(2)
Get a hint
Hint

2 or more freely interacting individuals who share norms, share goals, and have a common identity (management-directed)

1 / 44

encourage image

There's no tags or description

Looks like no one added any tags here yet for you.

45 Terms

1

2 or more freely interacting individuals who share norms, share goals, and have a common identity (management-directed)

group

New cards
2

small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable (self-directed)

team

New cards
3

group assigned by organizations or its managers to accomplish specific goals

formal groups

New cards
4

group formed by people whose overriding purpose is getting together for friendship or a common interest

informal group

New cards
5

teams that have a clear purpose that all member share

work teams

New cards
6

teams that are assembled to solve a particular problem or complete a specific task, such as brainstorming new marketing ideas for one of the company’s products

project teams

New cards
7

teams that include members from different areas within an organization, such as finance, operations, and sales

cross-functional teams

New cards
8

teams that are group of workers who are given administrative oversight for their task domains

self-managed teams

New cards
9

teams that work together over time and distance via electronic media to combine efforts and achieve common goals

virtual teams

New cards
10

What are the 5 stages to Tuckman’s Model?

forming

storming

norming

performing

adjourning

New cards
11

the stage in Tuckman’s Model that is the process of getting oriented and gettin acquainted

forming

New cards
12

the stage in Tuckman’s Model characterized by the emergence of individual personalities and roles and conflicts within the group

storming

New cards
13

the stage in Tuckman’s Model where members should concentrate on solving problems and completing the assigned tasks

performing

New cards
14

the stage in Tuckman’s Model when conflicts are resolved, close relationships develop, and unity and harmony emerge

norming

New cards
15

the stage of Tuckman’s Model where members prepare for disbandment

adjourning

New cards
16

the act of sharing information and coordinating efforts to achieve a collective outcome

collaboration

New cards
17

reciprocal faith in others’ intentions and behaviors

trust

New cards
18

reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members

team composition

New cards
19

Teams perform better when members

  1. have a high tolerance for ______

  2. possess high levels of _______

  3. are _____ in their backgrounds

uncertainty

emotional stability

diverse

New cards
20

a socially determined expectation of how an individual should behave in a specific position

roles

New cards
21

What are the two types of roles within a team?

task and maintenance roles

New cards
22

Roles that consist of behavior that concentrates on getting the team’s tasks done (initiator,, information seeker, opinion giver, elaborator)

task roles

New cards
23

roles that consist of behavior that fosters constructive relationships among team members (encourager, harmonizer, compriser, standard setter)

maintenance roles

New cards
24

general guidelines or rules of behavior that most group or team members follow; typically are unwritten

norms

New cards
25

process in which one party percieves that its interests are being opposed or negatively affected by another party

conflict

New cards
26

benefits the main purposes of the organization and serves its interests

functional conflict

New cards
27

hinders the organization’s performance or threatens its interests

dysfunctional conflict

New cards
28

What are the 4 kinds of conflict?

personality

envy-based

intergroup

cross-cultural

New cards
29

conflict that is interpersonal oposition based on personal dislike, disagreement, or differing styles

personality conflicts

New cards
30

conflict based on resentment of others because they posess something desirable

envy-based conflict

New cards
31

conflict that is “Us vs them)

intergroup conflicts

New cards
32

conflict that is frequent opportunities for clashes between cultures in the global economy

cross-cultural conflicts

New cards
33

conflict designed to elicit different opinions without inciting people’s personal feelings

programmed conflict

New cards
34

assigning someone to play the role of critic to voice possible objections to a proposal and thereby generate critical thinking and reality testing

devil’s advocacy

New cards
35

method where two people or groups play opposing roles in a debate in order to better understand a proposal

dialect method

New cards
36

behavior where you state your views openly and honestly

openness

New cards
37

behavior where you treat others’ status and ideas as equal to yours

equality

New cards
38

behavior where you try to experience the other person’s feelings and point of view

empathy

New cards
39

behavior where you let the other person know you want to find a resolution that will benefit you both

supportiveness

New cards
40

behavior where you are positive about the other person and your relationship

positiveness

New cards
41

ignoring or suppressing a conflict

avoiding

New cards
42

allows the desires of the other party to prevail

obliging

New cards
43

ordering an outcome, using formal authority and power to resolve a conflict

dominating

New cards
44

both parties give up something to gain something

compromising

New cards
45

managers strive to confront the issue and cooperatively identify the problem and seek a solution

integrating

New cards

Explore top notes

note Note
studied byStudied by 43 people
Updated ... ago
4.5 Stars(2)
note Note
studied byStudied by 4 people
Updated ... ago
5.0 Stars(1)
note Note
studied byStudied by 6 people
Updated ... ago
5.0 Stars(1)
note Note
studied byStudied by 38 people
Updated ... ago
5.0 Stars(1)
note Note
studied byStudied by 131 people
Updated ... ago
4.6 Stars(5)
note Note
studied byStudied by 38 people
Updated ... ago
5.0 Stars(2)
note Note
studied byStudied by 11 people
Updated ... ago
5.0 Stars(1)
note Note
studied byStudied by 10 people
Updated ... ago
5.0 Stars(1)

Explore top flashcards

flashcards Flashcard22 terms
studied byStudied by 9 people
Updated ... ago
5.0 Stars(1)
flashcards Flashcard277 terms
studied byStudied by 55 people
Updated ... ago
5.0 Stars(1)
flashcards Flashcard110 terms
studied byStudied by 7 people
Updated ... ago
5.0 Stars(1)
flashcards Flashcard98 terms
studied byStudied by 3 people
Updated ... ago
5.0 Stars(1)
flashcards Flashcard67 terms
studied byStudied by 53 people
Updated ... ago
5.0 Stars(1)
flashcards Flashcard40 terms
studied byStudied by 4 people
Updated ... ago
5.0 Stars(2)
flashcards Flashcard31 terms
studied byStudied by 107 people
Updated ... ago
5.0 Stars(1)
flashcards Flashcard20 terms
studied byStudied by 82 people
Updated ... ago
5.0 Stars(2)