EASA HPL CH10

What is the 1,9 style in Blake & Mouton grid?

Team management (high production concern)

What is the 1,1 style in Blake & Mouton grid?

Impoverished management (low concern)

What are other management styles?

Country club management, middle-of-the-road, authority-compliance

What is synergistic cockpit coordination?

1+1 ≥ 2, synergy, redundancy, clarified responsibility

What is non-synergistic cockpit coordination?

Autocratic, laissez-faire, self-centred; risk: authority inversion

What is conflict escalation?

Increased verbal aggression → possible violence

What is conflict resolution?

Arbitration, active listening, cultural awareness

Why is communication important in aviation?

Information reduces uncertainty; measured in bits

What percentage of communication is non-verbal?

80%

Can silence or inactivity be communication?

Yes

What is paralanguage?

Non-verbal substitute for speech

What is professional language?

Quick comprehension, simplified grammar

What is metacommunication?

Communication about communication

What makes a briefing effective?

Short, precise, understandable

How should checklists be used?

Important items first; apply panel scan; don’t execute with other actions

What is required regarding SOPs?

Must be known

What is feedback?

Confirms message reception; gives info about sender, receiver, situation

What are high workload effects on teamwork?

Mentally absent, non-verbal communication impaired, listening ability reduced, end deterioration effect (small errors before flight end)