414 Lec 1-3

Evaluate the need for a management perspective to better serve patients and improve outcomes to drug therapy.

Evaluate the need for a management perspective to better serve patients and improve outcomes to drug therapy.

•Pharmacy is about juggling many things

•Increased productivity

•Workplace advancement

•Personal job satisfaction

Identify myths surrounding the practice of pharmacy and health care as a business.

•Practice of pharmacy is ethically inconsistent with good business:

•Business is not a profession guided by ethics

•In business, quality of care is secondary to generating profits

•A good pharmacist is one who is a clinical purist

-Have to have good management skills

Describe the evolution in the roles of pharmacists since the early 1900s until now.

1900-1940:  Manufacturers & distributors, business oriented

1940-70: More technical, scientific

Can’t discuss drugs with patients

Viewed as employees not professionals

1970-90: Cost control, clinical pharmacy movement, PharmD

1990-Today: MTM, process not just clinical- management movement, Medicare pard D legislature,

Identify principal domains of pharmacy care.

1)Risk Management

2)Patient advocacy

3)Disease management

4)Pharmacy care services marketing

5)Business management

What is Risk Management

-Devise a system for data collection

-Obtain OTC med history

-Report adverse events to FDA

-Perform prospective drug utilization review

-Document therapeutic interventions and activities

-Triage patients needs for a proper referral

What is Patient Advocacy

-Patient advocate

-Patient wellness

-Friendly

-Call patients to follow up

What is Disease Management

-Monitor therapy

-Provide info on how to manage a disease state

What is Pharmacy care services marketing

-Be active member of associations

-Private consultation services

-Network

What is Business management

-Utilize resources to free up pharmacists time to devote more time to patient centered care

List the managerial sciences

1)Accounting

2)Finance

3)Economics

4)Marketing

5)Operations management

6)Value creation

7)Human resources management

Define management

The process of dealing with or controlling things or people

Define Manager

A person who has control or direction of an institution, business or of a part, division, or phase of it

•Specific organizational goal

•More hands-on than a leader

•In the weeds of the day to day operations

Define Leader

one who leads or commands a group, organization, or country

•Commanding authority or influence

•More abstract than a manager

The guy from corporate who walk in on a random day smiling and gives a pep talk

Discuss the elements of a manager's role within an organization

•Plans/makes decisions/ sets objectives

-What is the need? Set objectives, important to collaborate

Organizes:

How to accomplish?

What resources are needed?

What tasks must be done? Who Will do them?

Delegate!!!

Motivates & Communicates:

•Why staff should perform their tasks?

•Make sure that the team understands the goal

•Communciates tasks staff will be responsible for and desired outcome

-Do not micromanage

•Be specific about needs and deadlines

Staffing/Training/Developing

•Staffing is essential to guarantee operational functionality of organizations

Assess/Measures

•Is the team meeting pre-established objectives?

•Oversight and follow-up are important

How can a manager effectively manage Technicians & Non Pharmacy Staff

•Be nice to everyone?

•Could you…? Are you able to…? Please. Thank you

•Have their backs

Float Pharmacists

•Technicians are going to have to help float pharmacists

•Ask them how things went?

How can a manager effectively manage Float Technicians

•They will need more help than regular techs

•Briefly touch base to assess

•Let them know what they are responsible for

•Quick tour of the pharmacy

How can a manager effectively manage Students

•Discuss students interests/goals

•Assess their skill and comfort level

•Let students participate in everything

•Provide specific and useful feedback

How can a manager effectively manage New Hires

•comprehensive training

•Clear work plan

•Check in with them frequently

•Allow everyone to get to know each other

Define 3 general reasons why an employee may be terminated

•Disciplinary: Not following policy, verbal and written warning should be given before termination

•Performance: Unable to meet the expectations of the job

•Financial: No fault of theirs

Cite attributes that make a workplace appealing to employees.

• Track record of profitability or organizational stability

•Recognized as a leader in quality and innovation

•Support work-life balance

•Maintaining a strong market position

•Demonstrated commitment to building a diverse workforce and inclusive organizational culture

•Opportunities for professional development/career advancement

employee engagement is linked to…

enhanced job performance

Name the 4 elements of employee engagement

1. Emotional commitment

2. Discretionary effort- willingness to go above and beyond

3. Rational commitment

4. Intent to stay

What is the  employee value proposition.

What an employer offers employees in exchange for their effort and commitment

List five key components of the employee value proposition.

1. Affiliation: Feeling of belong to an admirable org that shares ones values

2. Work content

3. Career

4. Benefits

5. Compensation

List strategies to create a sense of affiliation.

1. Emphasize a Distinctive organizational mission

2. Communicate a compelling vision

3. Be explicit about organizational values

4. Create a culture of inclusion

5. Create a safe work environment

6. Focus on fairness

7. Create opportunities for employees to connect with others inside and outside the workplace

Describe strategies to improve work content.

Work Content: Satisfaction that comes from the work one does

1)Ensure a match between employees and their jobs

2)Link work efforts to organizational mission

3)Offer autonomy

4)Provide regular feedback

5. Provide resources and infrastructure required for success

Describe strategies to enhance the length of organizational employment.

1)Offer employment for the long term

2)Promote from within: hire an internal candidate

3)Create opportunities to grow and develop

Describe how an organization can improve benefits offered to employees.

1)Support employees work-life balance

2)Offer an array of benefit options to meet employees needs & life stages

3)Demonstrate a commitment to employee wellness

4)Communicate the value of benefit changes

Describe strategies to improve compensation for employees.

1)Develop and communicate a compensation philosophy

2)Use pay strategically

3)Pay attention to top performers

4. Pay attention to pay processes