Organisation and Management

Organisational structure

Refers to the levels of management and division of responsibilities within an organisation.

Chain of command

This is how instructions are passed down from senior management to lower levels of management in the organisation.

Span of control

The number of subordinates who report directly to a manager.

Line Manager

This person directly supervises subordinates in a clear line of authority.

Staff managers

Specialists who provide support, information and assistance to line managers.

Delegation

This means giving a subordinate the authority to perform particular tasks.

Empowerment

Giving employees the authority to correct a problem without first checking with management

Autocratic leadership

Where the manager expects to be in charge of the business and have their orders followed.

Democratic leadership

A style of leadership in which the leader gets other employees involved in the decision making process.

Laissez-faire leadership

A style of leadership where the leader makes the broad objectives of the business known to employees but then they are left to make their own decisions and organise their own work.

Trade union

A group of workers who have joined together to ensure their interests are protected.

Closed shop

All employees must be a member of the same trade union.

Organisational Chart

Refers to a diagram that outlines the internal management structure

Heirachy

Refers to the levels of management in any organisation from the highest to the lowest

Level OF Hierarchy

refers to managers/ supervisors/ other employees who are given a similar level of responsibility i an organisation