customer service

How should you greet customers and handle situations where you are busy?

Greet every customer with a friendly demeanor and a smile. If busy, address the customer and let them know someone will assist them as soon as they are available.

What is the proper and only way to answer a phone call?

The proper script is: "Hello, this is [Name] speaking, how can I help you?"

What is the priority order for workplace tasks?

1. Assist in-person customers, 2. answer incoming phone calls, and 3. work on other tasks that have to be completed.

What are the standards for listening to and assisting customers?

Offer assistance and answer general questions when appropriate. Listen attentively without interrupting and letting them explain fully; help find solutions and ask a manager for help when necessary.

How should you maintain your demeanor to provide exceptional service?

Maintain a calm and helpful demeanor, even during busy times, and surprise customers with helpfulness or kindness they did not expect.