CH5 HR

What three components determine an individual's performance? This is how you know who to keep

Performance (P) = Ability (A) x Effort (E) x Support (S)

Motivation(howdowegetthemmotivate)

Reaction to compensation and turnover

What is Maslow’s five categories of needs (in order)?

Physiological, Safety/Security, Belonging/Love, Esteem, Self-Actualization

When will people try to meet higher-level needs according to Maslow?

Only after lower-level needs are fulfilled

What are Herzberg’s two categories of job factors?

Motivators and Hygiene Factors

What do motivators lead to?

Motivation and job satisfaction

What do hygiene factors lead to if not addressed?

Dissatisfaction, but not motivation

Why is just fixing hygiene issues not enough?

Because motivation requires active use of motivators

What does Equity Theory suggest?

People are motivated when they feel they’re treated fairly

What is equity in the workplace?

The perceived fairness between what an employee gives and receives

What does Expectancy Theory say about employee behavior

It’s based on their expectations of outcomes

What happens if expectations aren’t met?

Dissatisfaction and lower motivation

Name five ways companies can motivate employees

FIanancial reward, performance management praise/trust, autonomy, motivational speakers

What is a psychological contract?

Unwritten expectations between employers and employees about their work relationship

What is psychological contract based on?

Trust

Can a psychological contract be negative or positive?

Yes, depending on whether expectations are met

Why is it important to meet unwritten expectations at work?

they affect the psychological contract and trust

Why are global psychological contracts important in multinational firms?

Employee expectations vary by country and culture

What is job satisfaction?

A positive emotional state from evaluating one’s job experience

What is morale?

The collective job satisfaction of a group or organization

What is an attitude survey?

A tool to measure employees’ beliefs and feelings about their jobs

Components of Job Satisfaction

Nature of the work, co workers, supervision, opportunity for advancement

What is organizational commitment?

How much employees believe in and want to stick with the organization

What is employee engagement?

The extent an employee feels connected to the organization's success

Engaged Employees Characteristics

• Put in extra effort

• are highly involved in their jobs

• employ both effort and thought

• are active/ busy

Disengaged Employees

-Simply put in time

-dont do best work

What is employee absenteeism?

Any failure to show up or remain at work as scheduled

What are the two types of absenteeism?

Involuntary (uncontrollable) and voluntary (controllable)

What is progressive discipline for absenteeism?

Warning → Written Warning → Suspension → Dismissal

What is positive reinforcement for absenteeism?

Rewarding employees for good attendance

What is the combination approach to absenteeism?

USe both discipline and reward strategies.

What is a Paid-Time-Off (PTO) program?

A system where employees use paid days at their discretion

What is employee turnover?

When employees leave the organization and must be replaced

Give 3 reasons good employees leave a job.

Poor management, lack of career growth, insufficient pay or recognition

What does the turnover rate measure?

The percentage of employees who leave during a time period

Turnover rate

Number of employees separations during the month / Total number of employees at midmonth

Separation costs-

all expenses handled during separation