Hospitality Review Unit One

Which restaurant segment typically has an average per-person dinner check of $10 to $25?

Casual Dining full-service

Boulanger affected the growth of the restaurant and foodservice industry by ____.

opening the first restaurant.

What operation is in the noncommercial foodservice segment?

Hospital cafeteria

All the services that people use and receive when they are away from home are known as ___.

hospitality.

The renaissance led to the development of what type of cuisine?

Haute cuisine

Which chef has become widely known for representing sustainable agriculture in foodservice?

Alice Waters

Which chef created the brigade system?

Georges August Escoffier

When did quick-service restaurants first begin to expand rapidly?

1940s to 1950s

Who opened the first national chain of restaurants along American railroads?

Fred Harvey

The 19th century cold rush in California inspired which new food serving style?

Cafeteria

In which type of restaurant do customers order and pay before eating?

Quick-casual

A person who starts and runs a business, taking on financial risk to do so is called an _____.

entrepreneur

In which commercial segment does the event host choose the menu for a specific group of people?

Catering

A business that operates foodservice for companies in the manufacturing or service industry is called a ___.

contract feeder

A great variety of people and their background experiences, opinions, religions, ages, talents, and abilities is known as ___.

diversity

Generalizations that an individual makes about particular groups, assuming that all members of group are the same, are __.

stereotypes

What is a general attitude toward a person, group, or organization on the basis of judgements unrelated to abilities?

Prejudice

A tendency toward a particular perspective or idea based on prejudice is known as __.

bias

When resigning from a job, you should give your employer how much notice before leaving?

2 weeks

The act of identifying with the feelings, thoughts, or attitudes of another person is called ___.

Empathy

What word describes helpful information that is given to someone to say what is working or needs to be improved?

Feedback

In the business world, what’s codes set the professional tone and behaviors for employees in an operation?

Workplace ethics

What type of jacket should chefs and cooks wear in the kitchen?

White double breasted jacket

Traditionally, chefs and cooks wear shoes with what type of sole?

Nonskid

The way you present your appearance at work is your ___.

professional image

A set of moral values that a society holds is called ___.

ethics

The combination of the knowledge, skills, attitudes, and behaviors a person shows while performing a job is called ____.

professionalism

What states the purpose of the organization to employees and customers?

Mission statement

What word best describes anything that interferes with or affects communication?

Barrier

What term describes a variation of a language spoken by a particular group of people?

dialect

Making eye contact with the speaker is an example of effective ___.

listening

What is another word that describes the message channel used to communicate a message?

Medium

What part of the process of communication refers to why the message is being sent?

Context

The feeling that guests take with them from their experience with a restaurant or foodservice operation is called ___.

hospitality

What is one of the least expensive and most effective forms of advertising?

A good first impression

What is the single most important aspect of the job when working in a service industry?

Serving directly

Quality customer service will most likely result in ___.

Increased guest loyalty

Which is the simplest and most immediate way to gather guest feedback?

Talking to diners

What is it called when guests of employees meet as a group to talk with managers about possible improvements in service?

Focus Groups

When guests arrive at a foodservice operation, when should they be greeted?

Immediately

What is the thing that attracts a guest to one operation over another?

competitive advantage

Good customer service will likely help decrease ___.

marketing costs

When removing items from the table while guests are still seated, which task is performed from the guest’s right side?

changing flatware

When removing items from the table while guests are still seated, which task is performed from the guest’s left side?

Clearing bread and butter

Which type of service is food arranged on plates in the kitchen by cooks and brought directly to the guests table by the server?

American

In which type of service are guests served from a table side cart called a guéridon?

French

Which type of service is most formal?

Russian

In which type of service are bowls and platters of food placed on the table, where a seated host or hostess places food on the plate?

English

When serving guests at a table, who should be served first?

Children

Which fork is used for appetizers?

Salad

Which type of spoon has jagged edges?

Grapefruit

Shell crackers are most often used to break the shells of which seafood?

Lobster and Crab

Which type of plate is 7 to 8 in across?

Salad

Which dining room employee is responsible for the overall management of service?

Maitre d hotel

Which dining room employee is responsible for a server area of about 15 to 25 guests?

Captain

A server in training is called an ___.

apprentice

Which type of service is considered the most elegant?

French

Which serving tool is used to serve bread, rolls, or individual pastries?

Tongs

Which employee assists with bringing food from the kitchen to the tables?

Food Runner

Which employee is in charge of the operation during a particular shift and supervises a team of servers?

Floor manager

When making tea, how long should you let the tea steep?

3 minutes

Which of the following is one of the fastest growing nonalcoholic drinks in the industry?

Bottled Water

Which style of service uses the fewest tools and utensils?

American

A demitasse spoon is the same as what type of spoon?

Espresso

Generally, cold drinks are served in a ___.

Clear Glass

A larger plate used during full course dinners or to dress up special events is a ___.

charger