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what are the 5 steps in the calgary-cambridge guide?
initiating the session
gathering information
physical examination
explanation and planning
closing the session
how can a relationship be built during a consultation?
non-verbal communication
developing a rapport
involving the animal
how can a structure be kept during a consultation?
signposting
attending to flow
what happens when initiating the session?
preparation
establish rapport
identify the reason for the consult
what happens when gathering information?
medical/patient perspective
background information
client perspective
what happens during the physical examination?
explain the process
explain each step
ensure the patient and the client are at ease
what happens during explanation and planning?
provide the correct amount and type of information
shared understanding of the patient’s illness
shared decision making
what happens when closing the session?
summarise
forward planning
saying goodbye