consultation skills

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8 Terms

1
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what are the 5 steps in the calgary-cambridge guide?

initiating the session

gathering information

physical examination

explanation and planning

closing the session

2
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how can a relationship be built during a consultation?

non-verbal communication

developing a rapport

involving the animal

3
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how can a structure be kept during a consultation?

signposting

attending to flow

4
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what happens when initiating the session?

preparation

establish rapport

identify the reason for the consult

5
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what happens when gathering information?

medical/patient perspective

background information

client perspective

6
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what happens during the physical examination?

explain the process

explain each step

ensure the patient and the client are at ease

7
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what happens during explanation and planning?

provide the correct amount and type of information

shared understanding of the patient’s illness

shared decision making

8
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what happens when closing the session?

summarise

forward planning

saying goodbye