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Chapter 9: Communication

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8 Terms

1
What is the definition of communication?
The process of sending and receiving messages.
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2
What is the communication process?
Sender → Encoding → Channel → Decoding → Receiver → Feedback.
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3
What is noise in communication?
Anything that distorts the message including distractions and misunderstandings.
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4
What does media richness refer to?
The amount of information a medium can convey, with face-to-face being the richest.
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5
What is nonverbal communication?
Body language, tone, and facial expressions used in communication.
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6
What is active listening?
Engaging fully with the speaker.
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7
What factors impact communication styles?
Gender, age, and culture.
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8
How can communication be improved?
Through clarity, feedback, and active listening.
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