Chapter 9: Communication

What is the definition of communication?

The process of sending and receiving messages.

What is the communication process?

Sender → Encoding → Channel → Decoding → Receiver → Feedback.

What is noise in communication?

Anything that distorts the message including distractions and misunderstandings.

What does media richness refer to?

The amount of information a medium can convey, with face-to-face being the richest.

What is nonverbal communication?

Body language, tone, and facial expressions used in communication.

What is active listening?

Engaging fully with the speaker.

What factors impact communication styles?

Gender, age, and culture.

How can communication be improved?

Through clarity, feedback, and active listening.