Chapter 9: Communication

Communication Definition

• The process of sending and receiving messages.

Communication Process

• Sender → Encoding → Channel → Decoding → Receiver → Feedback.

Noise

• Anything that distorts the message (distractions, misunderstandings).

Media Richness

• The amount of information a medium can convey (face-to-face is richest).

Nonverbal Communication

• Body language, tone, facial expressions.

Active Listening

• Engaging fully with the speaker.

Communication Differences

• Gender, age, and culture impact communication styles.

Improving Communication

• Clarity, feedback, and active listening.