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april 14th 2024
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What are some signs that a guest may be overly intoxicated?
slurred speech
radical change in behavior
difficulty reasoning and decision making
unaware of surroundings
how many ounces of alcohol does the body burn in one hour?
1oz of alcohol per hour
what are six factors that influence how people respond to alcohol?
size/weight
fatigue
strength of drink
rate of consumption
gender
amount of food recently consumed
what are 4 forms of ID we accept?
valid drivers license
passport
military ID
state issued ID
what is our standard greet time?
immediate
give two reasons why it is important to learn guests’ names?
makes the guest experience more personal
helps build rapport and helps build regulars
what do you do immediately after taking a guest’s drink order?
ring in the drink
give some examples of what you should be doing when the rush is over?
stocking ice
stocking beer
taking out trash
pre-bussing
washing dishes
spot sweeping
what are things you should never discuss with a guest and why?
money
religion
other garage personnel
politics
gratuities
workings of the garage
when pouring a drink, where should your hand be on the bottle?
around the neck of the bottle
how much space should there be between the liquid and the rim of the glass on every cocktail made? and why?
a dime lip—to keep liquid from spilling out of the glass
what is allowed in the ice well?
ice scoops and well inserts
what is the only utensil you may use to scoop ice?
an ice scoop
what should you do if glassware is broken in or around the ice well? Explain in detail.
flag the ice w/ grenadine—this lets the other bartenders know not to use that ice
burn the ice—scoop out as much ice as you can and discard then use hot water to melt the rest
clean the well— use a clean towel and sani water to clean the entire well. making sure there are no glass shards left in the bottom
refill with fresh ice
¼ ounce
1 count
½ oz
2 count
¾ oz
3 count
1 oz
4 count
2 oz
8 count
3 oz
12 count
how many ounces are in a standard pour at the garage? how many ounces are in a double?
1.5 ounces in a standard pour, 2.5 ounces in a double
Roll technique
Cocktails built in the same glass they are served in, poured into a shaker tin, then poured back into the glass
stirred technique
cocktail made in a pint glass and stirred with a mixing spoon or with the wrist in a circular motion and then strained into the serving glass
build technique
cocktails made in the same glass they are served in
shaken technique
cocktails made in a shaker tin, shaken vigorously and then strained into the serving glass
flash blend technique
cocktails built in the same glass they are served in, shaken in a shaker tin and then strained back into their serving glass
what should be done immediately after receiving your cash drawer from a manager?
count it
what do you have to have in order to start a tab?
a credit card
what should you do if you spill or mess up a drink?
ring in the mistake and tell a manager immediately
old fashioned serving size
2.5 oz
caramel apple mule serving size
4oz
paloma serving size
4oz
cadillac margarita serving size
5oz
how many ounces do we serve in a glass of wine?
6 ounces of wine
14 oz pint glass serving size
12 oz
12 oz chalice glass serving size
10 oz
frozen espresso martini serving size
6 oz
frozen thunderita serving size
8 oz
when making a cocktail, how much ice should be put into the glass?
ice should be filled to the top of the glass
should all of our liquor bottles have a pour spout?
all bottles should, except top shelf liquors