-__________________ intelligence is the ability to perceive, understand, range, and use emotions
-people who have this type of intelligence are both socially aware and self-aware
-those who score high on managing emotions enjoy higher-quality interactions with friends; avoid being hijacked by emotions such as depression, anxiety, or anger; can read other's emotional cues and know what to say to soothe a grieving friend, encourage a workmate, and manage a conflict; and often succeed in career, marriage, and parenting situations where academically smarter people might fail