GROUP 4 Total Quality Management - Hospitality and Tourism Management

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4 Terms

1
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EMPLOYEE INVOLVEMENT

The emphasis throughout all stages of TQM implementation should be the involvement of all employees in decision-making, problem-solving, and the financial success of the firm.

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TEAMWORK

The purpose of teamwork is to have all people involved in a process working together to achieve a common goal.

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COMMUNICATION

There is nothing more important to an organization’s action process than ensuring the right communication.

4
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TRAINING AND EDUCATION COMPONENT

The training and education of all employees from top to bottom are fundamental building blocks for the successful implementation of TQM.