Stress, Crisis and Change Management

Flashcards about Stress, Crisis, and Change Management

Stress

A condition experienced when demands exceed personal and social resources; can be negative or positive.

Dysfunctional Stress

Debilitating stress that hinders coping abilities.

Functional Stress

Stress that motivates and prevents failure.

External Causes of Stress

Physical threats, situations, and other people.

Internal Causes of Stress

How we react, our personality, perception, and self-imposed limits.

Type A Personality

A personality type characterized by perfectionism.

Type B Personality:

A personality type characterized as laid back.

Crisis

A circumstance that is out of control.

Pre-Crisis

Stage of equilibrium before a crisis; requires awareness of potential dangers and risk management.

Mid-Crisis

The stage when a crisis breaks out; focus on safety, control, information gathering, and communication.

Post-Crisis

The stage after a crisis; involves counting the cost, learning from mistakes, and preventing future occurrences.

Planned Change

Change that is intentional such as aging.

Unexpected Change

Change that is not expected such as accidents.

Managing Resistance to Change

Resistance to change can be managed by consulting those involved, providing information, and offering alternatives.

Market Environment

Customers change daily, competitors and suppliers grow and change to market conditions – businesses must do environmental scanning