Characteristics of Tourism and Hospitality Sectors

Intangibility

Tourism products cannot be reproduced or reused.

Limited life-span

Tourism products cannot be stored so, unless consumed when planned, they are waste

Aggregability

Tourism product can be formed by aggregating various products, and this makes its commercialization and quality control more difficult

Heterogeneity

Service performance is unique for each customer.

Inconsistency

Tourism experiences vary for each customer.

People-oriented

Tourism relies heavily on human interactions.

Perishability

Tourism products cannot be stored; they expire.

Inseparability

Production and consumption occur simultaneously.

Inflexibility

Travel products have limited adaptability to changes.

Imitability

Tourism products are easy to replicate.

1. People who travel;
2. To the other states or countries for; and
3. Vacation or to learn something

these are considered to be tourism components in the industry.

Tourist Destination

Geographical unit visited by tourists.

Seasonality

Demand for tourism fluctuates with seasons.

Interdependence

Tourism products rely on each other for success.

High fixed costs

Service operations require significant upfront investment.

Capital-intensive

Hotel industry requires large financial investments.

24/7 Operations

Hotels operate continuously without breaks.

Tourist Services

Services needed during travel and stay.

Tourist Products

Attractions or activities offered to tourists.

Markets

Specific groups of buyers for tourism products.

Dynamic element

The journey aspect of tourism experience.

Static element

The stay aspect of tourism experience.

Temporary movement

Travel to destinations is short-term.

Non-work related

Tourism activities are not for employment.

Customer interaction

Staff and customer engagement affects quality.

Quality control

Maintaining standards in tourism product offerings.

Catering services

Food and beverage services for tourists.

Entertainment facilities

Leisure activities available for tourists.