C483

Practice exam

The internal environment includes:

culture and climate.

Which of the following refers to the immediate environment surrounding a firm, including suppliers, customers, rivals, and new entrants?

Competitive environment

Pluto Inc. is computer technology corporation that has been manufacturing laptops for the last five years. Recently, in the face of sinking market share, Pluto reduced its dependency on laptops by venturing into tablets and smartphones. This is an example of _____.

diversification

The planning level with the shortest time horizon is known as _____ planning.

operational

Which of the following is one among the six components of the strategic management process?

SWOT analysis

The most effective _____ statements inspire organization members, offering a worthwhile target for the entire organization to work together to achieve.

vision

A vertical integration strategy is a strategy:

that involves expanding the domain of the organization into supply channels or to distributors.

When an enterprising individual pursues a lucrative opportunity, it is known as:

entrepreneurship.

Which of the following is a key difference between an entrepreneur and an intrapreneur?

An entrepreneur receives no corporate support, whereas an intrapreneur has the benefit of corporate support.

Which of the following is a formal planning step that focuses on an entire venture and describes all the elements involved in starting it?

A business plan

Which of the following refers to project teams designated to produce a new product?

Skunkworks

One of the major tasks performed by the board of directors in a corporation is:

selecting and recruiting the CEO.

Karla recently accepted a job with a software developer. She is surprised that her boss frequently refers to her judgment to resolve problems,despite the fact that she has not worked there long. Based on Karla's experience, it can be concluded that the firm has:

decentralized authority.

Research, legal, accounting, and human resources departments are examples of:

staff departments.

Organizations have several ways to subdivide their structures. The three basic approaches to departmentalization are functional, divisional,and _____.

matrix

In a _____ organization, important decisions usually are made at the top.

centralized

Which of the following is an advantage of functional departmentalization?

Decision making and lines of communication are simple and clearly understood.

Which of the following types of organization is similar to a bureaucratic structure?

A mechanistic organization

An effective strategy for enabling a firm to be responsive and competitive is to focus on fundamental strengths and expertise, and developing leadership in and organizing around its _____.

core capabilities

Marques Tech is a leading mobile phone manufacturer. The company has a deal with FoodZone, a leading fast-food chain. Anyone with the latest Marques cell phone will get 20% off on their bill at FoodZone, with the offer being valid for six months. Which of the following best describes this scenario?

Strategic alliance

Which of the following steps in the value chain involves focusing on innovation and new products?

Research and development

The support activities in the generic value chain include:

firm infrastructure.

In _____, a product or process is defect-free 99.99966 percent of the time.*

six sigma

 In _____, the emphasis is on quality, speed, and flexibility more than on cost, efficiency, and hierarchy, which is exemplified by employees'authority to halt operations to correct problems.

lean manufacturing

_____ is a design approach in which all relevant functions cooperate jointly and continually in a maximum effort aimed at producing high-quality products that meet customers' needs.

Concurrent engineering

A mechanistic organization is best described as:*

a form of organization that seeks to maximize internal efficiency.

A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns is called _____ management.

customer relationship

_____ is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in goods and services of high standards.

Total quality management

A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of both producers and consumers is known as ____.

ISO 9001

Which of the following departments within an organization deals with activities such as staffing, training, performance appraisal, and labor relations?

Human resources

Social Security verification, a criminal records review, and verifications of past employment and education are all a part of a(n):

background check.

_____ provides financial assistance to employees suffering from job-related injuries.

Workers' compensation

Which of the following acts prohibits discrimination based on race, sex, color, national origin, and religion?

The Civil Rights Act of 1964

Which of the following terms refers to all kinds of differences, such as differences in gender, race, age, nationality, and religious affiliation?

Diversity

Which of the following is an example of quid pro quo sexual harassment?

A supervisor denies a raise to a subordinate for failing to go out on a date.

The underlying goal of managing diversity is to:

understand and value employee differences.

Bureaucratic control deals with:

ules and regulations.

Control based on the norms, values, shared goals, and trust among group members is referred to as _____ control.

Control based on the norms, values, shared goals, and trust among group members is referred to as _____ control.

Which of the following best indicates the three basic stages of managing resistance and motivating change within an organization?

Unfreezing, moving to institute the change, and refreezing

Which of the following methods for managing resistance to change is relatively easy but has a drawback of being too expensive in many cases?

Negotiation and rewards

In managing resistance to organizational changes, facilitation and support method is most likely to be used when:

people are resisting because of adjustment problems.

Which of the following is a difference between reactive and proactive changes?

Reactive change involves responding to a problem, whereas proactive change involves preparing for an uncertain future.

Which of the following is true about resistance to change?

People at all levels of their organizations, from entry-level to executives, resist change.

A ______ is a third party intervening to help settle a conflict between other people.

mediator

Sally and John has a disagreement with another team in their monthly meeting. John expresses his emotional anger for the other team during the meeting and storms out of the room. Which type of conflict is occurring?

Affective Conflict

Peter receives a critical and demeaning email from his manager about his lack of work. Peter replied to his manager in disagreement and mentioned that his work is sufficient. His manager decided to email data that supports his argument. After reading the email, Peter decides not to reply and ignore his manager. Which conflict style is Peter expressing?

Avoidance

Jessica is upset that she failed her exam and is near the end of her term. She emails the Course Instructor and complains about the lack of availability to schedule an appointment. The Course Instructor replies and asks Jessica for the best date and time to call her to discuss a retake plan before her term ends. Which conflict style did the Course Instructor use?

Accommodation

Sandra has to run a report and send it to Jim's Team. After analyzing the report, Jim sends the report to Becky for budget approval. After approval, Becky sends the report to both Sandra and Jim. Which type of lateral role relationship is portrayed in the scenario?

Work-Flow Relationship

Blake just finished giving a great presentation to Sr. Leadership at WGU. After the presentation, Blake's manager complimented him on a job well done and invited him to lunch to discuss his career goals. Which type of consequence of behavior did Blake's manager use?

Positive Reinforcement