job satisfaction ch4

Job satisfaction (think and feel)

pleasurable emotional state resulting from the appraisal of ones job

value precept theory

Job satisfaction depends on perceiving that your job supplies things you value

dissatisfaction = (Vwant -Vhave)*(Vimportance)

satisfaction with work

Foster 3 psychological responses

- Meaningfulness of work

- responsibility of outcomes

- knowledge of results

Job Characteristic theory

jobs are more enjoyable when tasks are challenging and fulfilling

variety - characteristic

require number of activities involving different skills/talents

Identity - characteristic

create identifiable peice of work, beginning to end

Significance - characteristic

have substantial impact on lives of others

Autonomy - characteristic

provide employee freedom/independence for their work

feedback - characteristic

job provides feedback on performance

Moods/ emotions and job satisfaction

satisfaction is highly based on emotion and fluctuates constantly

affective events theory

specific events trigger reactions, ex: annoying email, complement

emotional labor

managing emotions to complete job duties

emotional contagion

catching someone else's emotions