Chapter 5 PC Help Desk

Network problems are often traceable to ____.

some combination of all of these

A procedure or feature that accomplishes the same result as another feature that does not work correctly due to a software bug is called a ____.

workaround

A common source of user misunderstanding and subsequent calls to help desks is poorly designed ____.

user documentation

A computer system that operates but does not work as efficiently as it should has a ____.

performance problem

Software that is developed collaboratively by a loose-knit team of programmers who agree to distribute the source code without cost is called ____.

open source

Most software problems that impact end users occur ____.

during the installation and configuration of the software

A 48- to 72-hour period during which a system or component is operated nonstop before installation at a user site is ____.

a system burn-in test

A hardware component that has its jumper pins set incorrectly is an example of a hardware ____.

configuration problem

Which of these version numbers is likely the most recent version of a software package?

3.61

Software with harmful or malicious intent to disrupt the business operation of a computer or network or to steal information or money is called ____.

malware

A replacement for one or a few modules in a software package that fixes one or more known bugs is called a(n) ____.

patch

Most hardware devices that malfunction today are ____.

replaced

Which of these hardware devices is more likely to fail during the operation of a computer system?

CD or DVD drive

A software package feature that periodically checks the vendor’s Web site for software updates is called ____.

automatic update

Hardware or software products that have been announced by vendors but do not actually exist are ____.

vaporware

"If a computer, over a period of time, takes longer and longer to perform a task ""such as a File Save operation, it likely has a ____.

performance problem

Computer hardware components that cannot operate together in the same system are called ____.

incompatible

A mismatch between the type of printer connected to a system and the software printer driver installed is an example of a ____.

configuration problem

A situation where two software packages use system resources in incompatible ways is called a(n) ____.

conflict

A user who presses the wrong sequence of keys in a software program is a victim of ____.

a user mistake

Industry agreements that cover how computer components should communicate with the system into which they are installed are called ____.

Plug and Play standards

A user who bypasses the documentation to get a new hardware or software package operational as rapidly as possible is a victim of ____.

quick start behavior

A user who purchases an image scanner that is incompatible with the computer system to which he or she wants to connect it is a victim of ____.

 

a wrong product purchase

A substantially rewritten software package that contains major new features is called a(n) ____.

new version

Performance problems in a computer system are usually due to ____ problems.

both A and B

Support staff can reduce the likelihood of hardware configuration problems today by purchasing ____.

Plug and Play–compatible hardware

A software package that contains few new features but primarily fixes known bugs in a previous version is called a(n) ____.

update

Major coding mistakes made by programmers when they write software are called ____.

bugs