Chapter 22: Scheduling Appointments and Receiving Patients

Matrix

Refers to blocking off sections in a schedule; used when provider will not be available or used for same day appointments

Flex time

Blocked off periods on schedule that can be used to return patient calls. refers to the practice of permitting work hours within a range of time.

Cluster scheduling

the scheduling of similar appointments together at a certain time of day or week; ex: Monday mornings for new patients

Double-booking scheduling

Two or more patients given same appointment time

Walk in/open hours

No scheduled appointment. Patients sign in upon arrival and are seen by the provider in that order

Single-booking scheduling

a method of scheduling in which only one patient is assigned to one block of time in a visit schedule.

streaming scheduling

Appointments are scheduled for a specific amount of time based on patient need.

Wave scheduling

Patients are scheduled for the first 30 minutes of each hour leaving the last 30 minutes for same day appointments

Modified wave

Same as wave except patients are scheduled in 10-20 minute intervals in the last 30 minutes

How to document a cancellation in the schedule?

Never erase entry, write letter C next to name or draw a single line through entry

BP✔️

Blood pressure check

C&C

Called and canceled

C

Canceled

Cons

Consultation

CP

Chest pain

CPE (CPX)

Complete physical examination

ECG

Electrocardiogram

FU

Follow-up Examination

Inj

Injection

Lab

Laboratory studies

NP

New patient

NS

No show

P&P

Pap and pelvic

PT

Physical therapy

Re✔️

Recheck

Ref

Referral

RS

reschedule

Sig

sigmoidoscopy

S/R

suture removal

surg

surgery

Encounter form

Aka charge slip or super bill; a list of the procedures and charges for a patient's visit

real time adjudication (RTA)

A tool that allows for a submission of the coded visit to the insurance company by participating providers for reimbursement decisions by third-party payers while the patient is present.

What are a patient's responsibilities?

-be honest and report all symptoms and medications

-make payment for services rendered

-be respectful to staff