Texas Roadhouse Host Validation

How many rolls come in a basket?

Four

Fresh baked bread is served with ___

Honey, cinnamon butter

What are the made from scratch sides?

Mashed potatoes, baked potatoes, sweet potatoes, fries, rice, corn, green beans, broccoli, veggies, chilli, applesauce, Ceasars salad, house salad, mac & cheese

What is on a loaded baked potato?

Butter, sour cream, bacon, and cheese

What is on loaded mac & cheese?

Cheese & Bacon

What is on a sweet loaded sweet potato?

Caramel and marshmallows

What is on a loaded applesauce?

Caramel and marshmallows

What tops a house salad?

Egg, tomato, cheese, lettuce, croutons, dressing

What tops a ceasar salad?

Parmesan cheese, croutons, romaine lettuce, ceasar

Dressings

Ranch, low-fat ranch, honey mustard, honey french, blue cheese, Italian, 1000 island, spicy ranch/ cactus, oil and vinegar

What are 3 chicken options?

Bbq chicken, smothered chicken, portobello mushroom chicken

Name the desserts

Brownie, apple pie, cheesecake

What are the steak options?

Sirloin, new york strip, filet, ribeye, prime rib

What sizes can you get a sirloin?

6oz, 8oz, 11oz, 16oz

What sizes can you get a new york strip?

8oz, 12oz

What sizes can you get a filet?

6oz, 8oz, 3oz medallions

What sizes can you get a prime rib?

12oz, 14oz, 16oz

What sizes can you get a ribeye?

12oz, 14oz, 16oz

What is our most flavorful steak?

Ribeye

What is our most popular steak?

Sirloin

Describe a rare steak temp

Cool, red center

Describe a medium rare steak temp

Warm, red center

Describe a medium steak temp

Hot pink center

Describe a medium-well steak temp

Slightly pink center

Describe a well-done steak temp

No pink

Are the ribs beef or pork?

Pork

How many bones are in a sidekick?

4

How many bones are in a half rack?

6-7

How many bones are in a full rack?

10-11

List 2 kids meals and 1 ranger meal

Mini cheeseburgers + Lil dillo bites, andy's steak

Store location

2540 West Isles, Springfield, IL

Monday-Thursday Hours

4-10pm

Friday-Saturday Hours

11am-11pm

Sunday Hours

11am-10pm

Legendary Hours

5-8

Mission Statement

Legendary food, Legendary service

Core Values

Passion, Partnership, Integrity, and Fun, all with Purpose

The Story

Hand cut steaks, fall-off-the-bone ribs, made from scratch sides and dressings, fresh baked bread with honey cinnamon butter, ice cold beer, legendary margaritas

10/4 rule

10 feet away: nonverbal greeting

4 feet away: verbal greeting

What does GROW stand for?

Guest Right Of Way

Leader at the door

Manager/ key helping the host stand

MIW

Person in expo window that oversees food quality

Where are high chairs located?

Near Pos

Where are booster seats?

Under Pos

First Time Guest

Find orange/blue slip found in host stand and give to MIW

What does HEART stand for?

H- Howdy, E- Engage, A- Arrive, R- Respond, T- Thank you

What should every guest receive when the walk in the door?

A smile

Signs of intoxication

Slurred speech, heavy eyes, loud/ obnoxious/ aggressive behavior, stumbling/staggering

When should you wash your hands?

As often as possible/ every 30 minutes or less

What should you check during a restroom check?

Toilet paper, hand soap, paper towels, trash, floors, mirrors

Which tables are elevated?

400s and upper 200s

Which tables are wheelchair accessible?

123, 132, 133, 151-155, and 321-324

What tables can you add an out of booth highchair or sling?

123, 132, 133, 151-155, and 321-324

What are some ways to respond to a guests request?

Talk to them like family, have a sense of urgency, apologize for any problems

What do we use to clean high traffic touch points throughout the restaurant?

Sanitizing spray

What should you say when you answer the phone?

“Hi, thank you for calling Texas Roadhouse in Springfield Illinois, this is Nicole, how may I help you?”

How do you answer the question “are you hiring”?

We are always taking applications

Explain arrival and check in instructions

Respond with the word “HERE”, you'll receive a second text when we're ready for you

What can you do in the mobile app?

Join waitlist, order to go

How big is a large party?

7 or more people

Who handles large parties?

Managers

What are quote times based off of?

Large parties, kitchen, walk-ins

What is a false wait?

Not enough seaters, not enough tables, or kitchen is behind

Kent’s top 10

1. Knowledgeable servers

2. Sense of fun

3. Urgency on greetings, drinks, and food

4. Manager table visits

5. 3 table sections

6. Restroom focus

7. Lighting, temperature, music, TV

8. Bartenders (speed, awareness, guest names)

9. Host (smiles, urgency, guest concerns, and name-taking)

10. Crew involvement

Which holidays have limited availability for request offs?

Mother’s day, Fathers day, Valentines day, Christmas Eve, New Years Eve

How many times do we get shopped a month?

2 dining, 1 bar

When is early dine?

Monday-Thursday from 4-6pm

When is Kids night?

Every Tuesday

What should you do if a guest is looking around?

Ask if you can help