CIS CH.5 (Current)

Many retail businesses plan sales based on records of events that happened the previous week, quarter, or even year. What type of data mining technique is required to retrieve this information?

Forecasting

Through which process is knowledge created when tacit knowledge is converted into explicit knowledge by developing specific concepts, models, and the like?

Externalization

There are applications for filing income taxes that ask questions of the user and then determine the best method for filing taxes. What kind of system is this?

Expert system

Spreadsheet _______________ allow you to see multi-dimensional views of the data set.

Pivot tables

Through which process is knowledge created through direct communication or shared experience?

Socialization

Statistical analysis emphasizes __________________ models, while data mining tries to ________________ the models.

Preexisting, discover

What type of knowledge resources is made up of explicit knowledge that is embodied in language, symbols, and images?

Conceptual

Machine learning often uses _______________ data to learn and predict.

Training

A storage system is _______________________ if knowledge consumers cannot retrieve the knowledge.

ineffective

Knowledge can be ___________________ by hiring knowledgeable individuals, either as consultants or employees.

purchased

A culture of _________________ can greatly enhance knowledge sharing within an organization.

Trust

A business's ability to compete depends heavily on how its __________________ apply ________________ to make decisions and solve problems.

Employees, knowledge

Intellectual property, such as patents and licenses, are considered what kind of knowledge resources?

Tacit

Skills, know-how, and emotional knowledge, are considered what kind of knowledge resources?

Experiential

What is the term for converting tacit and explicit knowledge into a form that organizational members can use?

Codifying

___________________ is the process where knowledge is created by combining externalized explicit knowledge to form broader concepts, models, and theories.

Combination

In which step of populating a data warehouse is data changed into a form that is suitable for decision support?

Transform

What type of tool represents the mental mode of an expert's knowledge?

Cognitive map

_______________________ allows individuals to communicate using both voice and video.

Voiceconferencing

Which of the following is an example of a decision support system?

A data-driven system that helps in ordering accurate amounts of toilet paper for Walmart, Entering in personal financial data into an algorithmic system to decide what car you can afford, A loan officer electronically assessing the risk of a new potential client (All of the above)

It is relatively easy to manage __________________, but managing __________________ is quite difficult.

Data, knowledge

What is the process of analyzing data to identify trends, patterns, and other useful information?

Data mining

A(n) ______________ AI system is not only self-aware, but it also has intelligence far beyond human capabilities.

Deep

What is capturing and documenting what employees and other stakeholders know and developing systems that make it easier to share and use knowledge?

Knowledge management

What type of tool shows a list of conditions and their values along with a list of conclusions or actions?

Decision table

ChatGPT, Dall-E, and Google Bard are examples of what type of AI?

Generative

____________ knowledge is hard to explain, teach, or express; while ______________ is not.

Tacit, explicit

Your group for management class is using Google Docs to work together on your project. What type of knowledge management tool are you using?

Communication-based

Machine learning often uses __________ data to learn and predict.

Training

What is the purpose of a decision support system?

To help make unstructured and some structured decisions.

In which step of populating a data warehouse is data put into the data warehouse?

Load

In which step of populating a data warehouse is data pulled from the source systems?

Extract

_______________ AI focuses on a single, relatively narrow task.

Narrow

__________________ refers to a family of technologies that approximate human cognitive abilities.

Artificial intelligence

What type of knowledge can be expressed in operations manuals, books, articles, scientific formulas, and statistical analysis?

Explicit knowledge

What type of knowledge is rooted in life experiences, values, and biases?

Tacit

Many recently-released AI tools are trained on huge volumes of data, often sourced from the internet. These models are known as ____________________________.

Large-Language Models