Q1 OC L3 features of effective communication and barriers

helps build relationships, facilitates understanding, solves problems and resolves conflict, supports teamwork and collab

importance

active listening

is evident when one remembers, repeats, paraphrases, reflects or responds accurately and appropriately

clarity, conciseness, correctness, completeness, courtesy, consideration

features of effective communication

clarity

message is clear and easy to understand

conciseness

message is brief and direct

correctness

correct grammar, facts, and figures

completeness

provides all necessary information

courtesy

polite and respectful

consideration

considers the reciever's perspective

internal, external

two types of noise or barriers

physical, psychological, language, cultural, organizational

5 barriers

physical

noise, distance, poor equipment

better technology, quiet environment

solve physical

psychological

stress, emotions, low self-esteem

stay calm, practice empathy, build confidence

solve psychological

language

use of jargon, complex words, different native languages

simple language, avoid jargon, check understanding

solve language

cultural

different beliefs and customs, non-verbal meanings

be culturally aware, respect diversity

overcome cultural

organizational

hierarchies, poor structure

promote open communication, clarify roles

overcome organizational