COMM1010 - Lecture 8

active listening

_ builds trust: People feel valued when they are genuinely heard.

poor listening

_ creates conflict: misunderstanding escalate when we don’t attend carefully

skill, trait

listening is a ……, not a …………: it improves through awareness and intentional practice.

Business communication

……… comm says Active listening is a foundational leadership and client-relations skill in every professional field.

attention, interpretation, evaluation, responding, storage and retrieval

5 steps in the listening process

attention

the step _ in the listening process says focus on key sounds and cues while filtering distractions

interpretation

the step _ in the listening process says assign meaning based on experience, culture and emtion.

evaluation

the step _ in the listening process says judge messages’ accuracy, logic, credibility

responding

the step _ in the listening process says give verbal/nonverbal feedback to show understanding

storage and retrieval

the step _ in the listening process says remember in4 for later use and reflection.

distinct stages

Listening has _ because effective listening unfolds through 5 interrelated steps 

cues / meaning

In the listening process, attention and interpretation come first because we focus on ……. and assign ………..

cross-cultural

Effective _ communicators rely on paraphrasing and empathetic reflection to bridge differences in tone and language. 

noise and distraction

_ is a barrier to effective listening when competing sounds screens or thoughts divide attention.

prejudice and assumptions

when we hear what we expect, not always what is said, it creates the _ barrier to effective listening

emotional reactions

When feelings distort meaning or block empathy,  it creates the _ barrier to effective listening

mindless processing

When we adopt habitual listening without reflection, it leads to misunderstanding, which creates the _ barrier to effective listening

personal bias

PR professionals listen beyond …., especially when handling criticism or crisis communication online. 

leadership, client-relations skill

Business comm: active listening is a foundational …… and …….. skill in every professional field. 

paraphrase and summarize

A strategy for active listening is _, which means restating key ideas to confirm understanding.

ask clarifying questions

A strategy for active listening is _, when we invite detail and check interpretation.

use minimal encourages

A strategy for active listening is _, when small cues show engagement.

reflect emtion

A strategy for active listening is _, when we acknowledge feelings to build empathy and trust. 

paraphrasing and empathetic reflection

Global comm: effective cross-cultural communicators rely on ….. and ….. to bridge differences in tone and language. .

timely and specific

in digital innovation, _ and …… fedback sustains workflows and morale across remote work platforms.

tone and timing

_ and … decides how feedback lands as constructive or defensive.

feedback styles differ

supportive, evaluative, reflective responses suit different context, which shows that ……. differ.

feedback completes the loop. 

feedback shows the message was received and interpreted, which means feedback …….. 

supportive feedback

a type of feedback whre we get advice, like a mentor

evaluative feedback

a type of feedback that provides a judgment or assessment of performance

collective feedback

a type of feedback that is provided for a whole group.

constructive or defensive

tone and timing determine how feedback lands as …… or ……..

be specific and behavior-focused

_ is a way to give feedback effectively by adressing actions, not personalities.

balance positive and corrective

Balance _ and ……… is a way to give feedback effectively by reinforcing what works before suggesting change. 

Use I language

_ is a way to give feedback effectively by expressing viewpoint without blame or accusation.

time the feedback well

_ is a way to give feedback effectively by choosing a moment when the listener can absorb it.

collaborative

…… listening builds cohesion as teams succeed when members truly hear another.

reflection

shared understanding required ………., or in other words, summarizing and checking ideas prevents confusion. 

roles

……… affect listening as leaders, note-takers and participants each listen differently

feedback loops

………. keep team aligned as regular summaries and responses sustain shared goals.

Organization comm

….. comm says that project success depends on active listening across hierarchy and culture, media teams mirror this need for reflective coordination. 

reflective coordination. 

In workplace, projects success depends on active listening across hierarchy and culture, media teams mirror this need for ………

involuntary

Hearing is [involuntary/voluntary] because it happens automatically if hearing ability is normal. 

voluntary

Listening is _ because it requires effort, attention and focus.

interrelated

Effective listening unfolds through five _ steps.

Global communication

_ comm says effective cross-cultural communicators rely on paraphrasing and empathetic reflection to bridge differences in tone and language.

workflow and morale

In digital terms, timely and specific feedback sustains ….. and …….. across remote work platforms.

structured, respectful

Managers rely on ….., ……. feedback to guide performance and sustain morale. 

pause before reacting

………., which means listen fully before responding or defending.

clarification

seek … means ask for examples to ensure accurate understanding.

stay open, not overwhelmed

stay ….., not ……., which means focus on growth, not personal attack. 

appreciation

express _ by acknowledge feedback as an act of trust.

constant

In media production, editors, producers and creators rely on ……. feedback, turning audience feedback into creative improvement.