Ch 4: Work Attitudes and Behaviors Overview

Attitude

Our opinions, beliefs, and feelings about aspects of our environment.

job satisfaction

The feelings people have toward their jobs.

organizational commitment

The emotional attachment people have toward the company they work for.

job engagement

Investment of one's mental, emotional, and physical energies at work.

psychological contract

An unwritten understanding about what the employee will bring to the work environment and what the company will provide in exchange.

psychological contract breach

Violation of the unwritten understanding between the employee and the organization regarding expectations.

perceived organizational support

The degree to which employees feel that the organization cares about their well-being, values them, and fulfills their needs.

attitude surveys

Surveys that measure employee attitudes at work.

pulse surveys

Short surveys given to employees very frequently.

exit interview

A meeting with the departing employee.

sentiment analysis

Automatic identification and coding of positive and negative sentiments in a text.

job performance

Also known as in-role performance, the degree to which an employee successfully fulfills the factors included in the job description.

general mental ability

Also known as cognitive abilities, refers to our reasoning abilities, verbal and numerical skills, analytical skills, and overall intelligence level.

organizational citizenship behaviors (OCB)

Voluntary behaviors employees perform to help others and benefit the organization.

counterproductive work behaviors (CWB)

Intentional employee behaviors that harm the organization.

Absenteeism

Unscheduled absences from work.

Presenteeism

Showing up to work despite being sick.

Turnover

Employee departure from an organization.

Whistleblowers

People who report wrongdoing.

Upskilling

Teaching employees new skills.