Conflict Management

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9 Terms

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Task conflict

Conflict deriving from how to do a particular task

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Interpersonal conflict

Conflict deriving from personal-based clashes

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Intragroup conflict

Conflict occuring within the same team

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Intergroup conflict

Conflict between two teams or between outside group

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Accomodation conflict resolution

Leader restores good relations by emphazing agreement and downplaying disagreement.

Does not address the root conflict.

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Asserive/Competetive conflict resolution

Leader imposes a solution. Win/lose

Does not address the root conflict

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Avoidance conflict resolution

Leader withdraws from or accepts the conflict so others can fix it

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Collaborative conflict resolution

Leader and conflicted parties agree to disagree and look for a new approach. Win/win

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Compromising conflict resolution

Leaders asks conflicting party to alter position until a mutually acceptable solution is defined. Lose/lose