Company Terms and Abbreviations

A/C

Aircraft

ABA

Able-Body Assistant

AFT

The rear portion of an Aircraft

APU

Auxiliary Power Unit

ATC

Air Traffic Control

AED

Automated External Defibrillator

CAPT

Captain

CISM

Critical Incident Stress Management

CRO

Complaint Resolution Officer

CRM

Crew Resource Management

CRS

Child Restraint System

CS&S

Customer Support & Services

CSA

Customer Service Agent

CSS

Customer Service Supervisor

CWA

Crew Web Access

D/H

Deadhead

DOT

Department of Transportation

EAP

Employee Assistance Program

EMK

Emergency Medical Kit

ETA

Estimated Time of Arrival

ETD

Estimated Time of Departure

F/A (or FA)

Flight Attendant

FAA

Federal Aviation Administration

FAM

Federal Air Marshal

FAR

Federal Aviation Regulation

FFDO

Federal Flight Deck Officer

FAK

First Aid Kit

F/O (or FO)

First Officer

FTR

Failure to Report

FWD

Forward (a portion of the aircraft)

GSC

Ground Security Coordinator

Hazmat

Hazardous Materials

HazCom

Hazard Communication

IIOTG

Inflight Info on the Go

Inop

Inoperative

IEFB

Inflight Electronic Flight Bag

IR

Irregularity Report

ISC

Inflight Security Coordinator

LAV

Lavatory

LEO

Law Enforcement Officer

LRBL

Least Risk Bomb Location

MBL

Might Be Late

MX

Maintenance

N/S

No Show

NRSA

Nonrevenue Space Available

OE

Operating Experience

OHB

Overhead Bin

Ops Agent

Operations Agent

Ops

Operations

OWWE

Overwing Window Exit

PA

Public Announcement

P.A.W.S

Pets Are Welcome on Southwest

PAX or PX

Passenger

PED

Portable Electronic Device

PIC

Pilot In Command

POB

Portable Oxygen Bottle

POS

Postively Outrageous Service

PBE/Smoke Hood

Protective Breathing Equipment

Provo

Provisioning

PSU

Passenger Service Unit

PTK

Passenger Transfer Kit

RT (or R/T)

Recurrent Training

Tamper

Ramp Agent

RBF

Read Before Fly

RON

Remain Overnight

TSA

Transportation Security Administration

TWU

Transport Workers Union

UM

Unaccompanied Minor

UTC

Unavailable to Contact

YT

Young Traveler

WN

Southwest Airlines

WX

Weather