Evaluating Employee Performance

These flashcards summarize key concepts related to evaluating employee performance based on the provided notes.

Performance Appraisal Process

A systematic process for evaluating employee performance, including steps like determining the purpose, selecting methods, and documenting performance.

Purpose of Appraisal

To evaluate employee performance for various reasons, including training, salary increases, promotion decisions, and termination.

KSAO

Knowledge, Skills, Abilities, and Other characteristics that relate to job performance.

Peter Principle

The concept that employees are promoted until they reach a level of incompetence.

360-Degree Feedback

A performance appraisal system that collects feedback from multiple sources, including supervisors, peers, and subordinates.

Trait-Focused Performance Dimensions

Appraisal dimensions that focus on employee attributes such as dependability and honesty.

Competency-Focused Performance Dimensions

Performance dimensions that focus on an employee's knowledge, skills, and abilities.

Task-Focused Performance Dimensions

Appraisal dimensions based on the similarity of tasks performed by the employee.

Goal-Focused Performance Dimensions

Dimensions centered on specific goals to be accomplished by the employee.

Forced Distribution Method

A performance appraisal method where a predetermined percentage of employees are placed into performance categories.

Graphic Rating Scale

A method of performance appraisal that rates employee performance on an interval or ratio scale.

Documentation in Performance Appraisal

The process of recording employee behaviors to provide evidence when evaluating performance.

Critical Incidents Method

A performance appraisal method using specific observed behaviors to rate employee performance.

Rater Training

Training provided to raters to improve the accuracy of performance evaluations.

Leniency Error

A rating error where a rater consistently gives high ratings to all employees regardless of performance.

Central Tendency Error

A rating error in which a rater rates all employees at the middle of the scale.

Strictness Error

A rating error where a rater consistently gives low ratings to all employees.

Communicating Appraisal Results

The process of providing feedback about performance strengths and weaknesses to employees.

Factors Influencing Evaluation

Environmental and cultural factors that may affect the performance evaluation process.

Supervisor Evaluations

Ranks and evaluates employee performance primarily by direct supervisors.

Peer Ratings

Performance assessments given by colleagues working closely with an employee.

Self-Appraisal

An evaluation method where employees assess their own performance.

Subordinate Feedback

Feedback that allows subordinates to evaluate their managers' performance.

Making Promotion Decisions

Decisions based on employee evaluations that can be influenced by performance assessments.

Evaluation Criteria

Standards used to measure and assess employee performance.

Observable Behaviors

Employee behaviors that supervisors monitor and document for performance evaluations.

Bias in Performance Appraisal

Any preconceived notion that affects the objectivity of performance evaluations.

Employee Comparisons

Comparative methods used to rank employees based on their performance.

Behavioral Checklists

A list used to measure specific behavioral expectations or results in appraisals.

Attendance Criteria

Measures of employee reliability, including absenteeism and tardiness.

Objective Measures

Criteria that quantify employee performance through various metrics.

Appraisal Dimensions

Various facets or categories used to assess employee performance.

Feedback Mechanisms

Processes designed to give employees information regarding their performance.

Performance Standards

Benchmarks against which employee performance is evaluated.

Employee Training Program

Initiatives based on appraisal results to improve employee skills and knowledge.

Salary Increase Evaluation

The assessment process for determining employee raises based on performance.

Termination Reasons

Legitimate grounds for employee dismissal including company rule violations and performance issues.

Empowerment in Evaluations

Enabling employees to engage in and inform their own performance evaluations.

Cultural Limitations

Restrictions imposed by underlying cultural factors that may affect performance appraisals.

Appraisal Methods Selection

Choosing appropriate techniques for evaluating employee performance based on various pre-defined criteria.

Evaluating Employee Performance

The act of measuring employee effectiveness and providing feedback for further growth.

Training for Raters

Preparation provided to those evaluating employee performance to ensure accurate assessments.