Thẻ ghi nhớ: MGT103 | Quizlet

_____ suggests that organizational units (or subsystems) may often be more successful working together than working alone.

A) Divestiture

B) Operations management

C) Synergy

D) Entropy

E) Soldiering

C) Synergy

At Delta Corp. the manufacturing and design department frequently consults with the research and development department and the marketing and sales department regularly interacts with the manufacturing

and design department. This scenario illustrates at Delta.

A. Coordination

B. Delegation

C. job rotation

D. job specialization

A. Coordination

Nutrimax Inc. sponsors a football championship in Oriel in August every year. The championship is organized by the Oriel Football Association (OFA) to encourage new talent, and Nutrimax bears all the expenses incurred during the championship. The Oriel regional manager of Nutrimax sends across a check to the OFA in July of each year in order for them to prepare for the championship. The regional manager's decision about when to send the check to OFA is a(n) ___ decision.

A. Programmed

B. Unstructured

C. Intuitive

D. Contingency

A. Programmed

Which of the following would be included in the management function of planning?

A. Selecting the course of action most likely to lead to success

B. Monitoring progress toward the achievement of goals

C. Motivating others to higher levels of achievement

D. Communicating company policies to subordinates

E. Organizing people and resources

A. Selecting the course of action most likely to lead to success

The ___ lists the skills, abilities, and other credentials needed to do a job.

A. article of incorporation

B. job description

C. job specification

D. statement of qualification

C. job specification

Which of the following is an agreement among the United States, Canada, and Mexico to promote trade with one another?

A. North American Free Trade Agreement

B. North Atlantic Treaty Organization

C. General Agreement on Tariffs and Trade

D. Transatlantic Free Trade Agreement

A. North American Free Trade Agreement

Relish Inc. is a large corporation in the food industry that manufactures canned foods, confectionery, and baked foods. The organization has a separate department for each of these types of food manufactured. Each

department integrates all the activities required to manage its respective line of food. Which of the following types of departmentalization is illustrated in the scenario?

A. Sequential

B. Customer

C. Product

D. Location

C. Product

Cheri and Aaron both wanted to work part time, and they found a lawyer who was willing to split one full-time paralegal job between the two of them so that Cheri works mornings and Aaron works afternoons. This

arrangement is known as

A. flextime.

B. participation.

C. job sharing.

D. reinforcement.

C. job sharing.

Sara is an efficient supervisor at a restaurant, which is part of a large national chain. She was recently sent to a two-week educational course by her employer to help her get the skills she needs for promotion to a higher

management post. The human resource management concept illustrated in the scenario is

A. staffing

B. job rotation.

C. development.

D. training.

C. development.

Zing Inc. is a large fashion brand that manufactures clothing and shoes. The top managers of Zing have decided to use the profits from its clothing outlets to invest in the shoes business. This scenario illustrates the

component of a strategy.

A. resource deployment

B. scope

C. distinctive competence

D. process loss

A. resource deployment

Managers can overcome resistance to change by

A. not letting employees know about the change.

B. letting employees know about the change only after it has been successfully implemented

C. limiting the involvement of employees in the change process.

D. announcing the change much in advance.

D. announcing the change much in advance.

The report issued about a major packaging defect showed a culture at an organization that did not listen when small safety issues were raised. Each issue by itself might not have caused the flaw. This example illustrates

A. the need to understand organizational complexity.

B. that changing conditions are influenced by innovation.

C. the need for control in order to reduce the accumulation of errors.

D. the way that control helps organizations respond to changing standards.

C. the need for control in order to reduce the accumulation of errors.

____ is the process of attracting qualified persons to apply for jobs that are open.

A. Mentoring

B. Recruiting

C. Job analysis

D. Job evaluation

B. Recruiting

Which of the following strategies can help companies survive during the decline stage of the product life cycle?

A. Increasing production costs

B. Manufacturing the products frequently and in smaller quantities

C. Avoiding differentiation strategies

D. Developing new products or services

D. Developing new products or services

Tests of ability, skill, aptitude, or knowledge that is relevant to the particular job

A. are occasionally useful.

B. are usually the best predictors of job success.

C. are not as valuable as tests of general intelligence.

D. are not as useful as personality tests.

B. are usually the best predictors of job success.

Upsilon Inc. manufactures leather handbags. It later adds leather accessories, shoes, and clothing to its production line. With this step, Upsilon is taking a ____ decision.

A. Layout

B. promotion-distribution

C. Capacity

D. product-service mix

D. product-service mix

Vernique, a manager, consults with her subordinates and encourages their involvement in the decision making process. Based on the path-goal theory, what kind of leader behavior is Vernique exhibiting?

A. Job-oriented

B. Employee-centered

C. Achievement-oriented

D. Participative

D. Participative

______ is a commitment to finding and using the best theory and data available at the time to make a decision.

A. Rational decision making

B. Classical decision making

C. Rational management

D. Evidence-based management

D. Evidence-based management

_____ skills refer to a manager's ability to prioritize work, to work efficiently, and to delegate work appropriately.

A. Time management

B. Technical

C. Conceptual

D. Interpersonal

E. communication

A. Time management

Atlantia is a German company that manufactures dishwashers in Germany. Its products are sold in the United States. Which of the following statements is most accurate?

A. Atlantia is exporting its products to the United States.

B. Atlantia has a license agreement with the United States.

C. Atlantia is importing its products from the United States.

D. Atlantia wholly owns subsidiaries of the firm in the United States.

A. Atlantia is exporting its products to the United States.

Which of the following statements about administrative management is true?

A. It deals with the jobs of individual employees.

B. It was first introduced by Frank and Lillian Gilbreth.

C. It focuses solely on combating soldiering

D. It encompasses the concepts of planning, organizing, leading, and controlling

D. It encompasses the concepts of planning, organizing, leading, and controlling

Which of the following is an example of a good leader in the context of business?

A. A person who relies on force to lead people

B. A person who disobeys authority

C. A person who is efficient and does not delegate his or her duties

D. A person who can influence others

D. A person who can influence others

Gadgetbug Inc. is known for its extremely efficient after-purchase service. None of Gadgetbug's competitors provide the same kind of customer service. Gadgetbug's _____ is described in the scenario.

A. Scope

B. divestiture strategy

C. strategic limitation

D. process loss

E. distinctive competence

E. distinctive competence

Working a full forty-hour week in fewer than the traditional five days is called

A. job sharing.

B. flextime.

C. a nine-eighty schedule.

D. a compressed work schedule.

D. a compressed work schedule.

The term span of management refers to the

A. extent to which authority is delegated at the individual level

B. extent to which authority is systematically delegated to middle and lower levels of management.

C. number of people reporting to a particular manager.

D. process of grouping jobs according to some logical pattern.

E. number of managers assigned to a department.

C. number of people reporting to a particular manager.

When organizations relate to their environments in ways that involve ethical dilemmas and decisions, these situations are said to fall within the context of the organization's ____ responsibility.

A. Legal

B. Ethical

C. Social

D. cultural

B. Ethical

The ____ budget shows the anticipated differences between sales or revenue and expenses.

A. Expense

B. Profit

C. Labor

D. capital expenditure

B. Profit

After being laid off from his job, Joe recognized three options he could choose from before he could secure a new job: to spend less, to use savings, or to use credit. He went over every aspect of his budget, and could not find any area where he could make a cut. Therefore, the option to spend less was immediately eliminated because

A. it was not satisfactory.

B. it had negative consequences.

C. it was not feasible.

D. it was not bounded in reality.

C. it was not feasible.

Libra Technologies Inc. frequently asks its employees to measure such things as supervisor effectiveness. The company circulates various questionnaires among all its employees to get their insights. Which organization development is illustrated in the scenario?

A) Third-party peacemaking

B) Survey feedback

C) Team building

D) Process consultation

E) Force-field analysis

B. Survey feedback

It was recently announced that Libra Inc. settled a lawsuit for $75 million. In the context of the rational decision-making model, when executives of the company announced that the settlement proved to be "typical

and fair" as compared to similar cases, they were

A. developing a set of rational alternatives.

B. evaluating the possible alternatives.

C. consulting with other decision makers.

D. recognizing and defining the decision situation.

E. following up and evaluating the results of a chosen alternative.

E. following up and evaluating the results of a chosen alternative.

Which of the following inventory types provides the components needed to make the product?

A. Raw materials

B. Work-in-process

C. Merchandise

D. Finished goods

A. Raw materials

At Gamma Inc., there are separate departments of employees who specialize in sales, service maintenance, customer service, and accounting. What form of departmentalization does Gamma use?

A. Functional departmentalization

B. Product departmentalization

C. Location departmentalization

D. Customer departmentalization

A. Functional departmentalization

The top managers at Redd Inc. are developing a plan to reduce the production costs of the company. By reducing costs, Redd wants to gain a competitive advantage of cost leadership. The plan being developed in

this scenario is a(n) ____ plan.

A. Strategic

B. Tactical

C. Operational

D. Contingency

A. Strategic

When large firms merge, the results are often initially disappointing due to control systems trying to cope with a(n)

A. rise in error accumulation.

B. increase in organizational complexity.

C. lack of environmental change.

D. increase in costs.

B. increase in organizational complexity.

As a process, leadership can be defined as

A. the practice of empowering employees to participate in organizational decision making

B. the set of characteristics attributed to individuals who are perceived to be leaders.

C. the use of noncoercive influence to shape an organization's goals.

D. the ability to assess business process performance.

C. the use of noncoercive influence to shape an organization's goals.

What is one of the strengths of the bureaucratic model?

A. Favoritism and bias are minimized

B. It is easier to change rules when circumstances change.

C. Once rules are understood, it is easier to make exceptions.

D. There is a higher level of fiexibility.

E. More attentions is paid to the human and social processes.

A. Favoritism and bias are minimized

A typical responsibility of operations managers includes

A. inventory control.

B. sales promotion.

C. Accounting

D. employee development

A. inventory control.

Alpha Corp. has divided its business into a number of sub units. This organization change is an example of change in the area of

A. people.

B. operations.

C. structure and design.

D. social responsibility.

C. structure and design.

Alex, one of the proprietors of Atlas Corp. is worried. The stock market was not doing well, unemployment was 10 percent, inflation was on the rise again, and government debt was still increasing. These concerns of

Alex are related to the ___ dimension of the general environment of Atlas Corp.

A. Economic

B. Sociocultural

C. Technological

D. Political

A. Economic

A (n) ___ occurs when an employee's decision potentially benefits the individual to the possible detriment of the organization.

A. loss of confidence

B. conflict of interest

C. security breach

D. violation of organizational culture

B. conflict of interest

_____ are probably the largest group of managers in most organizations, and are primarily responsible for implementing the policies and plans of an organization.

A. Middle managers

B. Top managers

C. The members of the board of directors

D. First-line managers

A. Middle managers

____ compares each employee with a fixed standard rather than comparison with other employees.

A. An objective method

B. Rating

C. Ranking

D. Job specialization

B. Rating

A (n) ____ is an internal skill or capability that does not enable a company to choose and implement strategies that support its mission.

A. organizational weakness

B. organizational threat

C. market threat

D. process gain

A. organizational weakness

Which of the following is true about individual incentive plans?

A. They are focused to recognize efforts rather than individual performances.

B. They are used to provide individual performances with nonmonetary rewards.

C. They are most likely to be used when performance can be subjectively assessed.

D. They are used to reward individual performance on a real-time basis.

D. They are used to reward individual performance on a real-time basis.

The first step in rational decision making is

A. identifying alternatives.

B. implementing an alternative.

C. selecting the best alternative.

D. recognizing and defining the decision situation.

E. evaluating alternatives.

D. recognizing and defining the decision situation.

____ argues that behavior that results in rewarding consequences is likely to be repeated, whereas behavior that results in punishing consequences is less likely to be repeated.

A. Equity theory

B. Reinforcement theory

C. Two-factor theory

D. Maslow's hierarchy

E. Expectancy theory

B. Reinforcement theory

In the context of the Ohio state studies of leadership, a leader showing consideration behavior

A. attempts to establish a warm, friendly, and supportive climate at the workplace.

B. clearly defines the leader-subordinate role so that everyone knows what is expected of them.

C. establishes formal lines of communication, and determines how tasks will be performed.

D. is primarily interested in the performance of the employees.

A. attempts to establish a warm, friendly, and supportive climate at the workplace.

Carolyn, a manager, discusses and reasons with the Board of Directors of her company until they agree to let her try her new strategic plan for a trial period. Carolyn is using _____ in the given situation.

A. an obligation

B. Persuasion

C. Coercion

D. passive aggression

B. Persuasion

Aep of the organization change process of i compart sales by 50 percent in the next two years, Identity the

A. Recognition of the need for change

B. Establishment of goals for the change

C. Selection of appropriate change technique

D. Planning for implementation of the change

B. Establishment of goals for the change

An example of a force for change in the task environment of an organization is

A. pricing strategies of competitors.

B. employee turnover rates.

C. capital availability.

D. employee motivation.

A. pricing strategies of competitors.

What is the source of control for finished goods inventory?

A. Shop floor control systems

B. High-level production scheduling systems

C. Transportation

D. Distribution control systems

B. High-level production scheduling systems

Which of the following types of operations control relies heavily on feedback processes?

A. Strategic control

B. Financial control

C. Preliminary control

D. Screening control

D. Screening control

An organization's _____ is a statement of its fundamental, unique purpose that sets a business apart from other firms of its type and identifies the scope of the business's operations in product and market terms.

A) mission

B) statement of qualification

C) article of incorporation

D) operational goal

E) tactical plan

A) mission

Which of the following draws from psychology, sociology, anthropology, economics, and medicine?

A) Organizational behavior

B) Scientific management

C) Administrative management

D) Systems perspective

E) Contingency perspective

A) Organizational behavior

Which of the following statements is true about the decision-making process?

A. It exclusively applies to problem situations.

B. It requires that the nature of a particular situation be defined.

C. It seldom applies to situations that are positive.

D. It typically involves only one individual and seldom applies to groups.

E. It results in the generation of only one alternative.

B. It requires that the nature of a particular situation be defined.

_____ is the process by which a manager assigns a portion of his or her total workload to others.

A) Micromanagement

B) Delegation

C) Entropy

D) Synergy

E) Centralization

B) Delegation

A manager expends extra effort because she has been told that she will get a $50,000 bonus if her team meets their quota. She also feels stress because she has been informed that she will be put on probation if she does not get her team to perform above last year's total. Which of the following does this scenario illustrate?

A) Equity theory

B) Maslow's esteem needs

C) Two-factor theory

D) Performance-to-outcome expectancy

E) The Porter-Lawler extension

D) Performance-to-outcome expectancy

Pete, a manager, embraces the job characteristics approach. Pete thinks that when his employees have more control over how their work is performed, they do better. Which characteristic is Pete emphasizing?

a. Feedback

b. task identity

c. task significance

d. Autonomy

e. skill variety

d. Autonomy

A coffee shop refuses to employ servers over 45 years old. This illustrates

A. confirmatory bias.

B. affirmative action.

C. a direct form of discrimination.

D. equal employment opportunity.

C. a direct form of discrimination.

Which of the following is a financial resource that flows into an organization?

A. Shareholder investments

B. Working capital

C. Retained earnings

D. Employee salaries

A. Shareholder investments

In contrast to strategic plans, tactical plans must

A. specify resources and time frames.

B. be developed independently of the internal business environment.

C. be developed independently of the external business environment.

D. be more general and broadly based.

A. specify resources and time frames.

Ken is a newly hired police officer. He has been asked to spend a workday with a more experienced officer to learn about paperwork, how to handle accident scenes, how to interact with people, and other duties that he will be expected to perform. Which of the following concepts is illustrated in the scenario?

A) Performance appraisal

B) The assessment center method

C) Training manuals

D) On-the-job training

E) The lecture method

D) On-the-job training

Which of the following is a part of an organization's external environment?

A. Board of directors

B. Physical work environment

C. Inflation

D. Organization's culture

E. Employees

C. Inflation

Which of the following perspectives on motivation concerns "what" motivates people rather than "how" they are motivated?

A) Reinforcement

B) Process

C) Content

D) Equity

E) Expectancy

C) Content

Amelia believes that if she tries hard to eliminate distractions and concentrate on her work, she will learn to do her job more efficiently. Amelia has:

A) low effort-to-performance expectancy.

B) moderate performance-to-outcome expectancy.

C) low performance-to-outcome expectancy.

D) high effort-to-performance expectancy.

E) moderate effort-to-performance expectancy.

D) high effort-to-performance expectancy.

In the two-factor theory, the factors that influence the satisfaction continuum, which are related specifically to work content, are called _____ factors.

a. esteem

b. security

c. environmental

d. motivation

d. motivation

Which of the following is the first step in human resource planning?

A. Assessing external and internal trends

B. Predicting demand

C. Forecasting supply

D. Comparing future demand and internal supply

A. Assessing external and internal trends

Quality control is a type of ___ control.

A. Operations

B. Physical

C. Human

D. Information

E. Financial

A. Operations

According to the Managerial Grid, a manager who exhibits impoverished management

A. has little concern for people or for work performance.

B. is an effective leader with much concern for people.

C. has a lot of concern for people and for work performance.

D. has a lot of concern for people, but little concern for work performance.

A. has little concern for people or for work performance.

Samantha is responsible for building the day-to-day work schedules for her subordinates. She assigns specific tasks to her subordinates and designs activities according to the objectives that she receives from her seniors. Samantha works on _____ plans.

A) Operational

B) organizational

C) strategic

D) divestiture

E) tactical

A) Operational

_____ layouts are used in operations settings that create or process a variety of products.

A. Product

B. Cellular

C. Random

D. Process

D. Process

EBM suggests treating the organization as an unfinished prototype, which means what?

A. Face the hard facts

B. Encourage experimentation and learning by doing.

C. Build a culture in which people tell the truth.

D. Get the best evidence and use it to guide actions.

E. Avoid decisions based on untested beliefs.

B. Encourage experimentation and learning by doing.

One advantage of group decision making is:

A. groupthink.

B. saved time.

C. more acceptance of the final decision.

D. lowered cost of decision making.

C. more acceptance of the final decision.

Alba Inc. replaced old equipment with new and advanced production equipment in all its plants. This is an example of a change in the area of _____.

A) job design

B) people

C) organization culture

D) line-staff structure

E) technology and operations.

E) technology and operations.

Which stage of the Lewin model of organization change involves managers letting people who will be affected by an impending change know the reasons for the change?

A) Implementing

B) Recognizing

C) Refreezing

D) Transforming

E) Unfreezing

E) Unfreezing

Which of the following strategies will help companies succeed during the growth stage of a product cycle?

A) Increasing overhead costs

B) Focusing on developing new products or services

C) Sacrificing product quality

D) Focusing on creating product differentiation

E) Increasing product prices significantly

D) Focusing on creating product differentiation

Substantive modification to some part of an organization is known as organization ____

A. synergy.

B. maturity.

C. implementation.

D. change.

D. change.

In human resource management, _____ usually refers to teaching operational or technical employees how to do the job for which they were hired. .

A) job rotation

B) job specialization

C) development

D) training

E) deskilling

D) training

Durban Cafe takes one order at a time and customizes the coffee as per the customer's requirement . The cafe uses _____ technology.

A) small-batch

B) mass-production

C) continuous-process

D) standardized process

E) large-batch

A) small-batch

During the introduction phase of the product life cycle

A. companies must sacrifice product quality.

B. most companies tend to downsize.

C. demand may be very high.

D. competition is at its peak.

C. demand may be very high.

Which of the following statements is true about the contingency perspective?

A) It states that the organizations which are not influenced by their external environments tend to be more successful than others.

B) It states that effective managerial behavior in one situation cannot always be generalized to other situations.

C) It states that all employees tend to perform better when they are promised higher incentives.

D) It states that the behavior of employees at work is not influenced by so

B) It states that effective managerial behavior in one situation cannot always be generalized to other situations.

The more a manager uses coercive power, the more likely he is to encourage

A. sympathy.

B. good will.

C. resentment

D. tolerance.

C. resentment

Which of the following is a concern of the technological dimension of an organization's general environment?

A. Organization's policies and practices

B. Inflation, interest rates, and unemployment

C. Tools, methods, and technology

D. Govemment regulations

C. Tools, methods, and technology

A corporate _____ that is relatively passive performs a general oversight function without getting actively involved in how the company is run.

A. council of strategic partners

B. board of directors

C. regulators directorate

D. whistle-blowing committee

B. board of directors

Which of the following is an effective way of overcoming resistance to change?

A. Allowing employees to participate in the change process

B. Fostering an environment of uncertainty in the organization

C. Announcing the change only after it has been implemented

D. Minimizing communication among employees

A. Allowing employees to participate in the change process

Which of the following is an effective way of overcoming resistance to change?

A) Using micromanagement techniques

B) Using facilitation techniques

C) Using deskilling techniques

D) Limiting employee involvement in the change process

E) Minimizing communication

B) Using facilitation techniques

Which of the following is an accurate difference between the task environment and the general environment?

a. The general environment is quite complex, whereas the task environment is very simple.

b. The task environment provides useful information more readily than the general environment.

c. The task environment deals with more abstract dimensions than the general environment.

d. The general environment's impact is short term, whereas that of the task environment is long term.

b. The task environment provides useful information more readily than the general environment.

Karl is fond of saying, "Remember, half the doctors you see graduated in the bottom of their class." Karl is attempting to limit the _____ power of physicians

A) expert

B) legitimate

C) referent

D) reward

E) coercive

A) expert

_______ is used by managers to weaken undesired behaviors by creating unpleasant consequences.

A. Recognition

B. Extinction

C. Avoidance

D. Punishment

E. Incentive

D. Punishment

Sam, the CEO of a company, has the power to take decisions related to resource allocations. His power is mainly derived from his position in the company. Which power is best demonstrated in the given scenario?

A) Coercive

B) Reward

C) Legitimate

D) Expert

E) Referent.

C) Legitimate

In____, the output of one unit becomes the input for another in a serial fashion.

A pooled interdependence

B. sequential interdependence

C. structural interdependence

D. reciprocal interdependence

B. sequential interdependence

Organizations that manage diversity effectively often have

A. lower levels of productivity and turnover.

B. higher levels of productivity and turnover.

C. lower levels of turnover and absenteeism.

D. higher levels of turnover and absenteeism.

E. higher levels of productivity and absenteeism.

C. lower levels of turnover and absenteeism.

A business manufactures top-of-the-line cabinets. The _____ dimension of its general environment includes computer-assisted design software that helps to convert wood and people's idea into lovely, functional cabinets.

A. Legal

B. Sociocultural

C. Technological

D. Political

E. economic

C. Technological

Punishment involves the use of ____ power.

A. Legitimate

B. Reward

C. Referent

D. Coercive

D. Coercive

Ryan, the production manager at the Tan Shoes Company, chose the cheapest leather-cutting machine from a set of five machines from different manufacturers. Ryan was engaged in _____.

A) decision making

B) optimizing

C) rationalizing

D) brainstorming

E) social loafing

A) decision making

A change in an organization's culture is an example of change in the area of _____.

A) organization structure

B) organizational operations

C) work processes

D) information technology

A) organization structure

_____ can be defined as a set of activities directed at an organization's resources, with the aim of achieving organizational goals in an efficient and effective manner.

A) Economics

B) Job de-skilling

C) Management

D) Self-dealing

C) Management

Employment requirements such as test scores and other qualifications are legally defined as having a(n) ____ on minorities and women when such individuals meet or pass the requirement at a rate less than 80 percent of the rate of majority group members.

A. affirmative action

B. adverse impact

C. confirmatory action

D. divergent impact

B. adverse impact

Which of the following is the role of top managers in an organization?

A. Overseeing day-to-day operations

B. Performing routine administrative tasks

C. Implementing plans of first-line managers

D. Creating organizational goals and overall strategy

E. Coordinating the work of first-line managers

D. Creating organizational goals and overall strategy

What is the management role in executing plans?

A. Organizing and staffing

B. Controlling and problem solving

C. Motivating and inspiring

D. Establishing direction

B. Controlling and problem solving