Emotional Intelligence

Emotional Intelligence

The ability to recognize, understand, and manage our own emotions and the emotions of others.

Culture

The customary beliefs, social forms, and material traits of a racial, religious, or social group.

Subculture

A cultural group within a larger culture, often having beliefs or interests at variance with those of the larger culture.

Primary dimension of diversity

Inborn differences, including physical traits and mental aptitudes.

Secondary dimension of diversity

Differences that may change at various points throughout one's lifetime, including characteristics such as language, religion, income, geographic location, family status, work experience, communication style, and education level.

Overcommitment

Taking on too much responsibility and work.

Low morale

Lack of enthusiasm or job satisfaction.

Stress

Mental or emotional strain or tension resulting from adverse or very demanding circumstances, short-term.

Burnout

Exhaustion that is usually caused by too much stress, long term.

SMART Goals

Specific, Measurable, Achievable, Relevant, Time-bound goals.

Programmed thinking

Generating ideas in logical, analytical, and organized ways.

Attribute listing

Listing the characteristics or attributes of something and then finding ways to improve these attributes.

Lateral thinking

Generating ideas in purposely illogical ways.

Mind mapping

Creating a diagram for representing tasks, words, concepts, or items linked to and arranged around a central concept or subject.

Starbursting

Participants come up with a series of questions on a topic of discussion, rather than providing solutions or answers; starters are who, what, why, where, when, and how.

Forced questioning

Similar to starbursting but with more varied starters.

Synectics

Assessing situations from different (often incompatible) perspectives and combining them.

Forced analogy

Comparing a problem with something totally unrelated.

Divergent thinking

Generating multiple ideas and/or solutions to a problem, often in a creative manner.

Convergent thinking

Seeking the single best answer to a problem or need.

Framing

Tendency to respond to situations based on how those situations are posed or viewed.

Laissez-faire

Only general guidance, a lot of freedom.

Democratic

Moderate control, frequent meetings, seek input.

Authoritarian

High degree of control, very specific instructions.

Autocratic

One person makes decisions on behalf of the group.

Innovative

Employees are encouraged to exchange ideas and to 'think outside the box.'

Minimum decision-making style

Decision maker decides without help.

Moderate decision-making style

Decision maker asks for some help before deciding.

Maximum decision-making style

Entire group decides together.