receiving and giving information face to face

Why is attracting clients essential for residential letting and estate agencies?

Because agencies need properties to let, manage, or sell — and clients provide those properties.

What is the first step when dealing with someone who approaches the agency?

Determine whether they are a potential client or someone who needs a different service.

What kind of questions should you ask to understand a potential client’s needs?

Open questions that encourage them to explain what they’re looking for.

What tool might you use to guide your conversation with a potential client?

A pro forma — a standard form that prompts you to collect key information.

Why is it important to gather accurate information from a potential client?

So you can give them accurate and relevant information about your services.