Walgreens Intercom plus info

How to change manufacturer on a prescription

1. F2 (work queue) enter patient name
2. Options (at the top) and scroll down to change manufacturer
3. Scroll through NDCs that pop up and pick the one you want to change it to
4. Press enter and the leaflet should reprint

How to do a partial fill

1. Look up patient in work queue (F2)
2. Go to patient( at the top) and scroll down to partial fill
3. Make sure patient is dispensed a 5 day supply
4. Type in remaining quantity(amount you have - 5 day supply)
5. Press enter
6. Rip up old leaflet and place it next to the scanners with medication in bottle on top
X. ( might be wrong so after looking up patient, click alt R, and do steps 3-6)

How to scan in paper prescriptions scripts (slips of paper with handwritten prescription)

1. Look up patient by DOB pressing F9 (Patient Entry)
2. Make sure all patient info is on script
( F+L name, DOB, doctor and office location[must be circled] )
** If a control( addictive meds which will have quantity written out ex "30# thirty" MUST have address written on it
3. Ask what time they would like to pick it up
(waiting, later today or tomorrow)
**F WAITING MAKE SURE TO TYPE IT ASAP, SINCE THEY WILL NO LONGER COME UP AS WAITERS AFTER LIKE 20 MINS OF BEING IN THE SYSTEM!!!
4. place script upside down with blank side facing you and hit start scanning (alt t) once scanned select stop scanning (alt g)
5. type up prescriptions asap since some might be waiters

How to ring up prescriptions ready to pick up (register stuff)

1. ask for last name, look up first 3 letters in F2(work queue)
2. Always ask for 1st name and then scroll down to find it
3. If it says "ready" look at bin # and go to corresponding bin to get it
4. ring it up, making sure to pay attention whether it is a refill, copy or new-e (it will say so on the leaflet stapled to bag beneath price)
5. Ask for patients last 4 phone # digits that they must key into credit card pad thing ( if they do not know #s ask for them to confirm address on leaflet and then press verified)
ask for rewards card
6. If meds require a pharmacist to scan MAKE SURE to look up whether it is a new prescription and to let pharmacist know
to do this
a) press profile central for patient and look through list of medication to see if they have had it before
7. They get a free bag with any prescription pickup
8. If they have a coupon it must be put in like you would insurance (note* some can only be used with insurance, some only without) . 9. If the price ends in .99 or it does not have insurance at the top ask the patient if they have insurance.

How to print tax scripts for patients

1. Exit intercom plus and go to Pharmacy managment
2. ask for ID and look them up (can only get tax scripts for themselves or their kids under 18)
3. Go to Insurance profile
4. enter time period for year (aka 01/01/18-12/31/18)
5. print and give it to them

How to know the status and where a prescription is when it is not "ready"

1. "reviewed" means it must be printed
2. "entered" means the pharmacist has to look over it (if this is the case and the customer is waiting, make sure to press waiting at the bottom of the F2 screen and let pharmacist know that they are waiting)
3. "filled" in a blue tote

how to add insurance to a patient profile

1. ask for insurance card when medication price ends in .99 or when it is crazy expensive, or when they ask you to
2. Look up patient and go to patient information
3. 3rd party apps
4. click unassigned plan and enter BIN then hit enter then enter PCN
5. Usually it is the first one
6. enter DOB, ID, add group # and person code and make sure you change it to their primary plan aka click Y
7. save
8. Make sure it goes through by updating rx? or new leaflet thingy
9. make sure insurance appears on typing screen F1 then make sure it goes through
10.

To refill a prescription that people may hand to you or call you for

1. press F6, enter prescription #
2. alt-f select pickup time after confirming info
3. cancel button when finished
4. create exception if Third party button turns red
If you are unable to fill it using the number then make sure to go through F9 to get it filled.
OR ( whichever works idk ill fix it l8er)


Look up using Rx or name+ med name on F2
2. hit F6 (refill)
3. Make sure it goes through, if TPR it might be too early to get filled

Exceptions comments

CMD-Call Medical Doctor: A Rx marked for prescriber authorization
RMD- the Doctor will call back
RTS- refill too soon
MUlT- multiple problems ask an experienced tech to help

Totes and Waiters

1. Blue totes are for regular prescriptions
2. red totes are for waiters and must be filled ASAP ( On the back of the leaflets there will be "WAITING" typed so fill those asap or if you are busy get the medication and the leaflet put it in a red tote and leave it for another tech to do while you help with the line.

Prior Authorization request

May have to send these when a TPR appears . 1. click exceptions, update Rx . 2. click 5 fax button along the top 3. select send fax, you can also add a comment (PA sent (insert date) . 4. can also do the same thing for a refill request just scroll down to refill request instead of prior authorization

How yo create an OOS exception

1. Look up patient on F2. 2. Go to exceptions 3. Click options at the top and click create OOS 4. make sure to let the senior tech or whoever is placing the order for OOS, know that we need that medication. 5. Let the patient know the medication can be at the pharmacy by tomorrow, or if they need it by today we can call other walgreens' to check if they have it in stock.

For Emergency Supply

When the refill is too soon but they need medication so the pharmacist will give them some pills to get them by 1 Let the pharmacist know the patient needs an emergency supply. 2. MAKE sure to ask them to VERIFY address before handing it over.

Reviewed but unable to print

If it says "90D" on F2 then you have to go to exceptions and remove 90D probably by clicking along the top somewhere.

what to do if you forget a patient's name, they are waiting but, you remember the drug

1. F2 2. control g ( list with the drug will pop up, and you can then scroll until you see it [hopefully])

Generic Substitute when typing scripts

1. If a script says, can use a generic substitute change it because it will usually be cheaper. 2. If the script says DAW (Dispense As Written) or says may not substitute then, that means the prescriber wants the patient to receive the brand name.