Ch. 11 Principles of Management

sexual harassment

any unwanted action or activity of a sexual nature that explicitly or implicitly affects an individual’s employment, performance, or work environment

labor union

an organization that represents workers and seeks to protect their interests through collective bargaining

human resource planning

ensuring that the organization has the right number and kinds of capable people in the right places and at the right times

job analysis

a process that defines jobs and the behaviors necessary to perform them

job description

a written statement that describes a job

job specification

a written statement of the minimum qualifications a person must possess to perform a given job successfully

recruitment

locating, identifying, and attracting capable applicants

decruitment

reducing an organization’s workforce

selection

screening job applicants to ensure that the most appropriate candidates are hired

valid selection device

a selection device characterized by a proven relationship to some relevant criterion

reliable selection device

a selection device that measures the same thing consistently

work sample tests

hands on simulations of part or all the work that workers in a job routinely must perofmr

assessment centers

a set of performance-simulation tests designed to evaluate a candidate’s managerial potential

realistic job preview

a preview of a job that provides both positive and negative information about the job and the company

orientation

introducing a new employee to their job and the organization

electronic performance monitoring

using electronic instruments or devices to collect, store, analyze, and report individual or group performance

skill-based pay

a pay system that rewards employees for the job skills they can demonstrate

variable pay

a pay system in which an individual’s compensation is contingent on performance

why is human resource management process important

source of competitive advantage, part of organizational strategies, promote high performance work practices, increases company value

part one of the HRM process

identify and select competent employees

part two of HRM process

provide employees with up to date skills and knowledge

part three of HRM process

retain competent and high performing employees

what are external factors affecting HR process

economy, labor unions, demographic trends, and legal environment

equal pay act

prohibits pay differences for equal work based on gender

civil rights act, title VII

prohibits discrimination based on race, color, religion, national origin, or gender

age discrimination in employment act

prohibits discrimination against employees 40 years and older

vocational rehabilitation act

prohibits discrimination on the basis of physical or mental disabilities

Americans with disabilities acts

prohibits discrimination against individuals who have disabilities or chronic illnesses; also requires reasonable accommodations for these individuals

worker adjustment and retraining notification act

requires employers with more than 100 employees to provide 60 day's’ notice before a mass layoff or facility closing

family and medical leave act

gives employees in organization with 50 or more employees up to 12 week of unpaid leave each year for family or medical reasons

health insurance portability and accountability act

permits portability of employee’s insurance from one employer to another

Lily Ledbetter fair pay act

changes the statute of limitation on pay discrimination to 180 days from each paycheck

patient protection and affordable care act

health care legislation that puts in place comprehensive health insurance reforms

occupational safety and health act

establishes mandatory safety and health standards in organizations

privacy act

gives employees the legal rights to examine personnel files and letters of reference

consolidated omnibus reconciliation act

requires continued health coverage following termination

advantages of internet recruiting sources

reaches large number of people and can get immediate feed back

disadvantages of using internet recruiting sources

generates many unqualified candidates

advantages of using employee referrals

knowledge about the organization provided by current employee; can generate strong candidates because a good referral reflect on the recommender

disadvantage of employee referrals

may not increase the diversity and mix of employees

advantage of company web site recruiting

wide distribution can be targeted to specific groups

disadvantage of company with site recruiting

generates many unqualified candidates

advantages of college recruiting

large centralized body of candidates

disadvantage of college recruiting

limited to entry-level positions

advantages of professional recruiting organizations

good knowledge of industry challenges and requirements

disadvantages of professional recruiting organizations

little commitment to specific organizations

decruitment options

firing, layoffs, attrition, and transfers; reduced workweeks and job sharing; early retirements; job sharing

application forms

almost universally used; most useful for gathering information; can predict job performance but not easy to create one that does

tests - written and performance-simulation

include intelligence, aptitude, ability, personality, and interest test; are popular; use actual job behaviors - stimulate jobs; appropriate for evaluation managerial potential

interviews

almost universally used; must know what can and cannot be asked

background investigations

used for verifying application data; used for verifying reference checks

physical and drug exams

are for jobs that have certain physical requirements; mostly used for insurance purposes

on the job training method

employee learn how to do tasks simply by performing them, usually after an initial introduction to the task

job rotation training method

employees work at different jobs in a particular area, getting exposure to a variety of tasks

mentoring and coaching training method

employees work with an experienced worker who provides information, support, and encouragement; also called apprenticeships in certain industries

experimental exercises training methods

employees participate in role-playing, simulations, or other face-to-face types of training

workbooks/manuals training methods

employees refer to training workbooks and manuals for information