Words, images, or sounds in television, commercials, music, and digital media–to boost sales of products and services
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8 UGA Brand Attributes
1. Innovation 2. Tradition 3. Pride 4. Excellence 5. Championship 6. Class 7. Family
1. Competitive
PICTCFC
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What dfoes every team and individual athlete need?
Competitors
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**What was the one thing that changed everything about sports and how owners, coaches, and AD's think about sports?**
HD TV; Incentivizes fans to watch at home
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Conjoint Production
Requires at least two producers
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Conjoint Consumption
Sports fans commonly engage in this sport experience is usually far better when one watches a game with others
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What is a challenge for sport business leaders?
Understanding **what will maximize the benefits received by fans (consumers)**
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(Fill in the Blank) Sport Managers must create a (Public/Private) experience to satisfy (Luxury/Non-Luxury) seating while ensuring other fans are willing to attend in (Luxury/Non-Luxury) seating
Private;Luxury;Non-Luxury
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What happens when general seating gets pushed too far away from the field of play?
The value of those seats reduces
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What do individuals and corporate fans want to see and enjoy?
Want to see a winning team and want to enjoy amenities of new and well maintained facilities
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**Will fans pay to see a marquee player, even if past prime?**
Yes
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Demand
Defined as the relationship between price and quantity of product
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Law of Demand
States that when prices increase, consumers will want less of a good
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What do movements upward on the demand curve indicate?
Imply there is more demand for good or services
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What do movements downward on the demand curve indicate?
Highlights less consumer interest
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(T/F) Sport Organizations will focus on things besides price that help teams increase DEMAND
True
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What do teams produce?
Produce games, merchandise, and fan experiences. Focusing on demand for games which is reflected in attendance and TV ratings
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What categories can overall attendance be broken down to?
Victories, exciting games, and fan experiences inside the stadium
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(T/F) The Cubs fan experience is not great enough where they still sell plenty of tickets when the team is not performing well
False, they sell lots of tickets regardless of team performance
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What is a nickname of the Cubs when they do not play well?
Lovable Losers
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5 Factors that Affect Demand
1. Fan Tastes and Prefrences 2. Fan income level 3. Population size 4. Price of subsititutes 5. Future expectations for the team
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What is the biggest long-term factor of demand for a team?
It’s location
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What is the fundamental question of long-term demand?
What will the market bear?
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How do you go about answering the fundamental question of long-term demand?
**First understand how much wealth exists to buy tickets, then place that demand in the context of the total supply of sports and entertainment produced for the region**
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Are recessions and booms easy or hard to predict?
Hard
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What do wealth measurements indicate?
The size of the market and its potential to support teams and events required to pay for a venue
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How much is the supply of tickets in New York?
13\.7 Million
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Given New York’s ticket supply, how many tickets do teams need to sell to each resident to ensure sellouts?
Less than 1
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(T/F) Championship teams only sell out in certain markets
False; they sell out in all markets
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How many tickets must cities with one team (jacksonville, san antonio) sell per resident to sellout their entire supply?
Fewer than .5 per resident
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Who are the primary clients when teams look to sell luxury seating?
Businesses
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Where are corporate payrolls the highest? (4 cities)
NY, LA, Chicago, DC
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What cities have the highest average hossehold spending? (4 Cities)
Minneapolis, San Diego, Seattle, Denver
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What city is best suited to sell general and luxury seating?
Chicago
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Three definitions of market peneration rates
1. **looking at its ticket sales relative to all tickets sold to sport and entertainment events in their market** 2. **looking at team’s total ticket sales as a percent of a measure of population (total population or sport fans, etc). Then would compare their region vs other teams in the same league in other regions** 3. Helps illustrate the value of large markets. Large markets tend to have lower penetration rates than small markets, but often sold more tickets
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What metric can be useful in understanding demand?
Market Penetration Analysis
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What factors affect total sales?
Differences in tourism, historic ballparks, new facilities
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What is market penetration analysis used to assess?
Popularity of a single product
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(T/F) Higher population allows a lower price to be charged
False; higher price
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Do large markets or small markets tend to have a higher penetration rate?
Large markets
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Do MLB teams have more or less attendance if another team is nearby?
Less
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Short-Term Demand Factors (6)
1. Attendance 2. Winning 3. Other factors
1. Superstars, offense 4. Marketing 5. Competitive Balance 6. Television
MWCOAT
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What are differences in demand related to?
Number of games played and day of the week
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Are MLB or NFL teams more likely to play before a sellout crowd
NFL
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What is the fastest way to increase demand for tickets in the short term?
Winning
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What does winning create for the next season?
High expectations, so more tickets sold at the beginning of the next season
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What type of fan does winning create
A loyal fan
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Is a win worth more for a good team or bad team
Good team
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Is fandom for women more or less dependent on age?
Less
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Fan loyalty for males is created from what ages?
8-12
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Does a big name player have a big or small effect on attendance
Small
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What is the exception to teams with superstars not performing well not selling many tickets
Michael Jordan on the Wizards
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What leagues limit foreign players due to decreasing attendance?
CFL and European Basketball
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NHL example of increasing offense
Reducing goalie pad size
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Basketball example of increasing offense
Adding the shot clock
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NFL example of increasing offense
Limiting touchbacks for more returns
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Do teams with the same players have higher attendance than teams that turn over players more often?
Yes
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Who is the father of sport marketing
Bill Veeck
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Examples of Bill Veeck’s marketing genius
\-Played a 3 foot 7 player
\-Fans voted on managerial decisions
\-Started fireworks after hr’s
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Who implemented marching bands at what school?
Newt Rockne, Notre Dame
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If a home team’s winning percentage increases by .1, how much do their TV ratings increase by?
1\.8
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What is the most important decision organizations need to make?
Pricing
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What two SEC schools overbuilt premium seatings to try to make more money, but were hit with the recession?
Tennessee and Florida
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How do teams price tickets?
Estimate demand and then price tickets accordingly to be sure that the maximum number of fans will attend
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By what % did Red Sox tickets increase by over nearly 20 years?
470%
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What company produces the Fan Cost Index
Team Marketing Report
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Fan Cost Index
Measures average cost to take a family of four to a single, regular season game in an average seat
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Who sets the price of tickets
The team
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Who brokers TV deals for NFL teams
The NFL
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Who brokers TV deals for college football
THe conferences
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Is ticket revenue shared in the NFL
YEs
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Is ticket revenue shared in CFB
No
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3 Effects of Raising Ticket Prices on Profit
1. Increase in price increases the cash inflow per ticet sold 2. At higher prices, teams will sell fewer tickets, which decreases cash inflow
1. Higher prices will decrease costs because there are fewer fans
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What factors do teams weigh when considering raising ticket prices
Per ticket gain and feared decrease in number of tickets sold
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Until what point will teams raise ticket prices
Until the benefit of increasing price equals the cost of raising prices
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Does raising ticket price affect attendance
Not really
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What game did a ticket seller claim to have tickets but fans never recieved them
UGA Rose Bowl
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When is ticket pricing inelastic
**When prices are too low, say a price increase will have a relatively small effect on quantity sold**
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When is ticket pricing elastic
**When prices are too high, a price increase will have a large effect on quantity sold**
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Unit Elastic
If the price is such that a 1% increase causes a 1% decrease in quantity
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Factors that make ticket prices inelastic (5)
1. Concessions 2. Advertising/Sponsorship Sales 3. Larger Fan Base 4. Increase Television Ratings
1. Team Image, Reputation, and Goodwill
CTAIL
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Price Discrimination
***When firms change different customers different prices for identical goods***
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Benefits of Student TIcket Discounts (4)
1. University model. Not fair to pay on top of tuition 2. Students develop deeper allegiance to university when go to games 3. Have less disposable income, so have lower demand
1. They are future season ticket holders
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What school was the first to implement 10 a year?
Clemson
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Product Bundling
Sellers are willing to sell at a discount if the buyers commit to buying multiple items
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Example of a perishable good in sports
An empty seat
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Most common items to bundle
Parking and concession
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What MLB team has all you can eat
Dodgers
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Does product bundling have strong or weak marketing advantages
Strong
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What does the best approach depend on
**the price elasticity of consumers who buy tickets early vs those who do it late**
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Is demand elastic on inelastic: **If fans who buy tickets early are your most dedicated and don’t want to miss**
**Demand is inelastic and change in price won’t change quantity sold**
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What MLB team rewards fans for buying tickets in advance with lower prices
Orioles
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Dynamic Pricing
* Prices shift depending on shifts in demand * If sales are high for a game and there are few seats left, prices for that game will increase. If sales are lagging, price will decrease
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Drawback to Dynamic Pricing
some fans resent the fact that others paid less for their tickets
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What University has auction pricing and what do they call it?
Northwestern; Purple Pricing
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PSL
* **Fans have the right to future season ticket packages and sometimes a discounted ticket price. Those who do not buy a PSL pay a higher price**
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When are PSLs often sold
Before a new facility is built so a team has more upfront money