Chapter 10- Management

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making changes in response to problems or opportunities as they arise

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20 Terms

1

making changes in response to problems or opportunities as they arise

reactive change

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2

involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities

proactive (or planned) change

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3

Firms that are able to manage _____ are the ones that will survive in the long term.

complexity

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4

What are the 3 types of change from least to most threatening?

adaptive, innovative, radically innovative

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5

change that is a reintroduction of a familiar practice

adaptive change

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6

change that is an introduction of a practice that’s new to the organization

innovative change

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7

change that involves introducing a practice that’s new to the industry

radically innovative change

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8

Kurt Lewin’s Change Model consists of what 3 sections?

unfreezing, changing, refreezing

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9

set of techniques for implementing planned change to make people and organizations more effective (focuses specifically on people)

organizational development (OD)

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10

a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways

change agent

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11

What are te 4 steps of organizational development?

diagnosis

intervention

evaluation

feedback

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12

creating or making up something new

invention

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13

developing new and imaginative ideas into reality

creativity

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14

the activity of creating new ideas and converting them into useful applications (new goods and services)

innovation

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15

perceiving yourself as overly favorable

self-serving bias

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16

innovation that is the change in the appearance or performance of a product or the creation of a new one

product innovation

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17

innovation that is a change in the way a product is conceived, manufactured, and disseminated

process innovation

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18

innovation that enhances or upgrades an existing product, service, or process

improvement innovations

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19

innovation that is a totally new or different approach to a product, service, process or industry

new-direction innovations

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20

an emotional or behavioral response to real or imagined threats to an established work routine

resistance to change

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