making changes in response to problems or opportunities as they arise
reactive change
involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities
proactive (or planned) change
Firms that are able to manage _____ are the ones that will survive in the long term.
complexity
What are the 3 types of change from least to most threatening?
adaptive, innovative, radically innovative
change that is a reintroduction of a familiar practice
adaptive change
change that is an introduction of a practice that’s new to the organization
innovative change
change that involves introducing a practice that’s new to the industry
radically innovative change
Kurt Lewin’s Change Model consists of what 3 sections?
unfreezing, changing, refreezing
set of techniques for implementing planned change to make people and organizations more effective (focuses specifically on people)
organizational development (OD)
a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways
change agent
What are te 4 steps of organizational development?
diagnosis
intervention
evaluation
feedback
creating or making up something new
invention
developing new and imaginative ideas into reality
creativity
the activity of creating new ideas and converting them into useful applications (new goods and services)
innovation
perceiving yourself as overly favorable
self-serving bias
innovation that is the change in the appearance or performance of a product or the creation of a new one
product innovation
innovation that is a change in the way a product is conceived, manufactured, and disseminated
process innovation
innovation that enhances or upgrades an existing product, service, or process
improvement innovations
innovation that is a totally new or different approach to a product, service, process or industry
new-direction innovations
an emotional or behavioral response to real or imagined threats to an established work routine
resistance to change