Chapter 10- Management

making changes in response to problems or opportunities as they arise

reactive change

involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities

proactive (or planned) change

Firms that are able to manage _____ are the ones that will survive in the long term.

complexity

What are the 3 types of change from least to most threatening?

adaptive, innovative, radically innovative

change that is a reintroduction of a familiar practice

adaptive change

change that is an introduction of a practice that’s new to the organization

innovative change

change that involves introducing a practice that’s new to the industry

radically innovative change

Kurt Lewin’s Change Model consists of what 3 sections?

unfreezing, changing, refreezing

set of techniques for implementing planned change to make people and organizations more effective (focuses specifically on people)

organizational development (OD)

a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways

change agent

What are te 4 steps of organizational development?

diagnosis

intervention

evaluation

feedback

creating or making up something new

invention

developing new and imaginative ideas into reality

creativity

the activity of creating new ideas and converting them into useful applications (new goods and services)

innovation

perceiving yourself as overly favorable

self-serving bias

innovation that is the change in the appearance or performance of a product or the creation of a new one

product innovation

innovation that is a change in the way a product is conceived, manufactured, and disseminated

process innovation

innovation that enhances or upgrades an existing product, service, or process

improvement innovations

innovation that is a totally new or different approach to a product, service, process or industry

new-direction innovations

an emotional or behavioral response to real or imagined threats to an established work routine

resistance to change