MGMT 339 CSUF Exam 1

The role of mgmt? 3.

1) Guide organizations toward goal accomplishment 2) Assigning effective activities 3) Working through other people and resources

Definition of mgmt? 3.

1) A process to accomplish organizational goals 2) Utilizing a cumulative body of information 3) Career devoted to guiding and directing organizations

What are the 4 functions of Managment?

1) Planning 2) Organizing 3) Influencing 4) Controlling

What are the 4 organizational resources?

1) Human 2) Monetary 3) Raw Materials 4) Capital

What are the 3 types of management skills?

1) Technical 2) Human 3) Conceptual

What type of skills do top management need?

Conceptual and human

What type of skills do middle mgmt need?

Human, conceptual, and technical

what type of skills do lower mgmt need?

Technical skills and human

What are the 4 stages of a career?

1) Exploration 2) Establishment 3) Maintenance 4) Decline

What is the definition of planning?

The systematic development of action plans aimed at reaching objectives by analyzing, evaluating, and selecting foreseen opportunities

What are the advantages of planning?

1) Forces managers to think about the future 2) Improves coordination of decisions 3) Emphasizes organizational objectives 4) Helps greatly in the creation of a new business

What are the disadvantages of planning?

Takes a lot of time

What are the two types of plans?

1) Standing plan 2) Single use plan

What is a standing plan?

Used over and over again because it focuses on situations that occur repeatedly

What is a single use plan?

Used to carry out a special project, not to be repeated

What are the 5 steps of the planning process?

1) State organizational objectives 2) List alternative ways of reaching objective 3) Choose best alternative 4) Develop a plan (short or long range) 5) Put into action

What are the 3 types of time related objectives?

1) Long term 2) Intermediate term 3) short tem

How long is a long term objective?

5-7 years

How long is a intermediate term objective?

1-5 years

How long is a short term objective?

1 year or less

What are the 4 types of sales forecasting (Quantitative)?

1) Funnel 2) Moving average 3) Regression 4) Product stages/life cycles

What are the 6 components of environmental analysis?

1) Economic 2) Social 3) Political 4) Legal 5) Technology 6) International

What 5 components are apart of Porter's 5 Force Model?

1) Threat of new entrants 2) buyer power 3) Supplier power 4) Threat of substitute products 5) Intensity of rivalry

What is a SWOT analysis? (internal) (External)

Internal: strengths, weaknesses External: opportunities, threats

What is product differentiation?

Developing different products from competitors

What is cost leadership?

Producing products more cheaply than competitors

What is focus?

Targeting a particular customer

What is growth?

Aim to increase the amount of business

What is stability?

Maintain or slightly improve amount of business

What is retrenchment

Strengthen or protect amount of business

What is divestiture?

Eliminate unit not generating satisfactory amount of business

What is control?

Any process that directs the activities of individuals toward the achievement of organizational goals

What is power?

Extent to which an individual is able to influence others so they respond to orders

What are the two types of power?

1) Positional power 2) Personal power

What is positional power?

Derived from the organizational position manager holds

What is personal power?

Derived from managers relationships with others

What are the 4 values of information?

1) Appropriateness 2) quality 3) timeliness 4) quantity

What is operations management?

The systematic design, direction, and control of processes that transform inputs into services and products for internal and external customers

What is a process?

An activity or group of activities that takes one or more inputs and transforms them, and provides one of more outputs for its customers

What is an external customer?

one who receives the product and is outside the process that created it.

What is an internal customer?

one who is responsible for another step in the process that creates a product or service

What is an external supplier?

provide the materials that create a company's products and services.

What is an internal supplier?

internal suppliers are those suppliers that belong to the same organization, but have a supplying function in the manufacturing network to the plants that finalize the products.

What are the 4 core processes?

1. Supplier relationship process

2. New service/product development process

3. Order fulfillment process

4. Customer relationship process

What is a nested process?

The concept of a process within a process

What is a supplier relationship process?

A process that selects the suppliers of services, materials, and information and facilitates the timely and efficient flow of these items into the firm

What is a new service/product development process?

A process that designs and develops new services or products from inputs from external customer specifications or from the market.

What is the order fulfillment process?

A process that includes the activities required to produce and deliver the service or product to the external customers

What is the customer relationship process?

A process that identifies, attracts and builds relationships with external customers and facilitates the placement of orders by customers

What is the support process?

Processes like accounting, finance, human resources, management information systems and marketing that provide vital resources and inputs to the core processes

What is corporate strategy?

provides an overall direction that serves as the framework for carrying out all the organization's functions

What are the 4 types of needs assessments?

1) Price 2) Quality 3) Customization 4) Delivery system

What are the 4 competitive priorities?

1. Cost

2. Quality

3. Speed/Time

4. Flexibility

What is an order winner?

A product that sells better by achieving critical competitive priorities

What is an order qualifier?

A product that meets a minimum threshold of less critical competitive priorities.

What is the productivity equation?

Productivity=Output/Input

What are the two classifications of equipment?

1) General purpose 2) Special purpose

What are the possible advantages of customer involvement? 2.

1) increased net value to the customer 2) reduction in product, shipping, and inventory costs

What are the possible disadvantages of customer involvement? 5.

1) Can be disruptive 2) Managing time and volume can be challenging 3) quality measurement can be difficult 4) requires interpersonal skills 5) Multiple locations may be necessary

What is customer contact?

The extent to which the customer is present, is actively involved, and receives personal attention during the service process

What is process divergence?

The extent to which the process is highly customized with considerable latitude as to how it tasks are performed

What is line flow?

Linear- one operation to the next, routine work performed the same

What is flexible flow?

Customer material and info. move in diverse ways

What are the 3 types of customer contact?

1) front office 2) hybrid office 3) back office

What is a job process?

Small scale, low volume, high variety, and high skill (machine shops)

What is batch process?

Moderate volume, moderate variety, and mid level skills (brewery)

What is line process?

High volumes of standardized goods, repetitive processing, slightly flexible, low skill, and assembly line (Cars)

What is continuous flow process?

Very high volumes, highly standardized, continuous process, no equipment flexibility (crackers)

What are the 4 types of production and inventory strategies?

1) design to order 2) make to order 3) assemble to order 4) make to stock(mass production)

What are plants within plants (PWP's)?

Different operations within a facility with individualized competitive priorities, processes, and workforces under the same roof

What are focused service operations?

stores within stores

What are focused factories?

The result of a firms splitting large plants that produced all the company's products into several specialized smaller plants.

What is process reengineering?

the fundamental rethinking and radical redesign of processes to improve performance dramatically in terms of cost, quality, service, and speed

What are the 5 process improvement steps in Six Sigma?

1) define 2) measure 3) analyze 4) improve 5) control

What are process charts?

An organized way of documenting all the activities performed by a person or group, at a workstation, with a customer, or working with certain materials.

What are the 5 categories of activities to a process chart?

1) operation 2) transportation 3) inspection 4) delay 5) storage

What are 5 data analysis tools?

1) checklists 2) histograms 3) pareto charts 4) cause and effect diagrams (fishbone) 5) scatter diagrams

What is benchmarking?

A systematic procedure that measures a firms processes, services, and products against those of industry leaders