Communciation For Works Purposes

Business communication

Is the lifeblood of one’s organization, which involves reading, speaking, and listening using verbal and non- verbal language through variety of channels, in which the transmission and reception of ideas contribute to the functionality of an organization

Business communication

Defined as sharing of information between people within an organization driven by commercial needs

Source

Origin of the message

Message

Bits of information

Encoding

Process of selecting and organizing unit of information

Channel

Media of message

Receiver

Destination of messages

Decoding

Process of interpreting messages

Feedback

Response sent back by receiver by the source

Input

The sum of experiences that builds up in the human mind, and

Output

Communication that transpired

Letters and memos

Important tools in business communication as they serve as permanent records that reflects the organization’s image and goals

Internally and externally

Letters _____ in an organization are intended for specific recipients while memos can be used to address a more general audience

True

Writing letters and memos for different purposes is only a small part of business writing.

Create networks, make initial sales contacts, to influence and motivate, to cover various activities, to announce news and change, to report important, to analyze problems and to evaluate performance ofnpeople

Organizations make use of business writing to ____

Memo

Provide information

Make requests

Provide response

Present informal report

Purpose is to communicate within an organization usually to a large group of people

To broadcast a message rather than have a conversation

10 principles to achieve effectiveness business

Conciseness

Completeness

Courtesy

Correctness

Clarity

Logical organization

Attractiveness

Natural tone

Positive tone

Audience orientation

Conciseness

Omitting needless words

Completeness

Contains all necessary and appropriate information

Courtesy

Showing respect, politeness, and good manners in communication

Correctness

Accuracy of facts

Clarity

Clear thought devoid of syntactical error

Local organization

Systematic arrangement of ideas

Attractiveness

Looking presentable

Natural tone

Natural and sincere manner

Positive tone

Having an optimistic disposition

Audience orientation

Understanding the communication process, especially that orientation of the recipient or audience

Memorandum or letter

Aims to issue a directive must be written in simple and yet courteous manner

Memorandum or letter

Used internally in the organization to convey specific reminders and directives from those in charge of the organziation

Memorandum or letter

Document typically used for communication within organization

Can be as formal as business letters and to present a report

Minutes of meeting

Contains important detail that transpired in the meeting that serves as a legal document when approved by the presiding chair and secretary

Preparation for minutes of the meeting

Name of the group meeting

Statement of the time, place and time

List of the subjects/topics based on agenda,

Summary of discussion

Things to remember in recording the minutes of the meeting

Conciseness and accuracy

Objectivity

Completeness

Grammatical and syntactical accuracy

Proper formatting