Professionalism and Ethics

Professionalism

Manner of conducting and executing tasks with integrity, respect, effectively and efficiently

What professionalism involves

The way a person acts, works, talks, dresses, and generally conducts his/her life’s work

Code of conduct

Will prescribe what is regarded as acceptable and professional behavior

Code of conduct aims

Regulate behavior of people in a particular profession

Importance of professionalism

• Ensures positive first impression and repeat business

• Establishes set of common values

• Creates a favorable image

• Ensures behaviour is aligned with the values and code of ethics of a business

• Creates trust and reliability

• Shows and invites respect

Elements of professionalism

Image, communication, actions, working environment, respect

Image

Grooming, neatness. Must be appropriate for profession

Communication

Written, verbal, gestures, actions

Actions

• Thorough understanding of job

• An expert in his/her field of

• Work independently

• Governed by code of conduct

• Interest of client above all

• Best quality at all times

Working environment

• Free from prejudice and discrimination

• Promote professionalism

• Be neat and tidy

• Customers must be made to feel comfortable

Respect

Culture, beliefs, gender, qualifications must be respected. People should feel safe to discuss ideas and be themselves