communication

understanding

Human communication is the process of _____ our experiences and the experiences of others through the use of verbaland nonverbal messages

sender

the person initiating the exchange and creating the message

receiver

the person listening and interpreting the message (target audience)

encode

create a message with verbal and nonverbal cues

decode

interpret a message with verbal and nonverbal cues

message / feedback

the information/meaning itself is communicated using verbal/vocal/nonverbal codes; what you are communicating to people and what others are communicating to you and they are the same thing because they are attempts for your understanding

channel

the method by which you send your messages.

context

the location, time, and occasion where communication occurs. You need to knowthis information when creating your message because communication is always contextual

internal noise

factors that could interfere with your ability to focus on a message suchas being tired, hungry, or stressed (distractions inside of you)

external noise

e factors that could interfere with your ability to focus on a message suchas audible talking during meetings, phone ringing, or text messages during class (distractionsoutside of you)

six types of vocalics

tone

volume

articulation

pitch

rate

use of silence

tone

quality that expressses emotions thoughts and relationships; what is behind the words

volume

spectrum of loud quiet

articulation

slurred/mumbled/ or clear/distinct; frequency of filler words/sounds; heavy/light accent

pitch

spectrum of high low

rate

spectrum of fast slow

use of silence

spectrum of how much you talk and how much you are silent

vocalics

how people use their voices to communicate and express themselves

space ( proxemics )

how people use space and distance

four zones of space and distance

initmate

personal

social

public

initmate

touching up to 18 inches used for private situations with high levels of conncetion trust and affection but sometimes the context forces people inot intimate space in public situations

personal

18 inches up to 4 feet; used for personal relationships with casual accquantices and friends

social

4 feet up to 12 feet; used for strangers or conducting business

public

more than 12 feet apart; used for large forml public events

ARCHITECTURE

DESIGN

DOORS

WINDOWS

COLOR

LIGHTING

SMELL

SEATING ARRANGEMENTS TEMPERATURE

CLEANLINESS

What are examples of environmental factors (constructed or natural surroundings) that influence people's decisions,attitudes, and moods?

body langauge ( kinesics )

is the way our bodies and overall appearance nonverbally communicate to others andimpact how we view ourselves in everyday life

emblems

illustrators

affect display

regulators

adapters

five types of body movement

emblems

gestures that are specific and widely understood within an culture that substitute for a word orphrase. What are universal gestures for "be quiet?

Illustarators

gestures that complement, enhance, or substitute for a word or phrase. How do you "talk withyour hands" to enhance your words

affect display

facial expressions and gestures that display emotion. How do you show how you feelwithout words?

regulators

gestures that control turn-taking in conversations. How do you show you want to speak? Howdo you show that you are finished speaking?

adapters

gestures that release tension and show others you are uncomfortable in some way; playing withyour hands, poking, picking, fidgeting, scratching, playing with things in the environment

hearing

concentrating on and attending to the message

listening

make sense of the verbal and nonverbal codes to assign meaning tothe information received or the sensitivity to nonverbal andcontextual aspects of the message

HEARING

UNDERSTANDING

REMEMBERING

INTERPRETING

EVALUATING

RESPONDING

HURIER lisenting model

passive listener

receive a message and make sense out of that message without feedback or verification

active listener

required to make sense out of the message and then verify that your sense making is accurate

paraphrase

when you summarize a message back to the speaker in order to check your understanding

interpreting is the where we make sense of the verbal and nonverbal codes to assign meaning to the information received. evaluating is the logical assessment of the value of the message

What's the difference between interpreting and evaluating in the HURIER listening model?

Career planning centers

Job fairs

Classifieds/Help Wanted Ads Internet websites (including LinkedIn) Word of mouth

resources to find a new job

making a findable and visually appealing profileuse

use your profile to showcase everything that doesn't fit on your resume

strategically connect with others

snoop on your valuable network

stay active on the site

five key points on how to use LinkedIn

connect with existing contacts to establish a network foundation

if you receive a connection requesr from someone you don't know always research the person to find out if it's safe and worthwhile connecting with them

when inviting someone to conncet write a personal detailed message that tells the person who you are and why you want to connect with them

practical tips for strategically connecting with others on Linked In

objective on resume

a concise statement that highlights your skills, knowledge, and abilities that will help the company you're applying to achieve its goals

summary on resume

a brief statement at the top of a resume that highlights a candidate's skills and accomplishments.

introduce you to potential employee

highlighting your resume

demonstrate your writing skills

three purposes of a cover letter

brainstorming

nominal group technique

idea writing

role praying

four ways to generate posisble solutions

brainstorming

the process of getting a group to think of unlimited ways to vary a product or solve a problem

nominal group technique

a decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group

idea writing

An idea generating process in which members independently list their own ideas and then systematically evaluate one another's ideas before they are considered by the group.

role playing

a good technique for practicing the sales presentation prior to meeting with a customer; the salesperson acts out a simulated buying situation while a colleague or manager acts as the buyer

keep / scratch

value rating

t chart

decision matrix

four ways to evaluate possible solutions

keep / scratch

limiting the number of alternatives the team will discuss in detail

value rating

redcuing the number of alternatives the team will discuss in detail

t chart

visual representation of the pros and cons

decision matrix

evaluation rubric

leader decsion

voting