Chapter 11 key terms

Motivation

The internal and external factors that stimulate the desire in workers to be continually interested in, and committed to, doing a job well

Piece rate

Payment to a worker for each unit produced

Self actualization

A sense of self-fulfillment reached by feeling enriched and developed by what one has learned and achieved

Motivators

Aspects of worker’s job that can lead to positive job satisfaction, such as achievement, recognition, meaningful and interesting work, responsibility , and advancement at work

Hygiene factors

Aspects of a worker’s job that have the potential to cause dissatisfaction, such as pay, working conditions, status and over-supervision by managers

Job enrichment

Aims to use the full capabilities of workers by giving them the opportunity to do more challenging and fulfilling work

Time-based wage rate

Payment to a worker made for each period of time workers

Salary

Annual income that is usually paid on a monthly basis

Commission

A payment to a salesperson for each sale made

Bonus

A payment made in addition to the contracted wage or salary

Performance-related

A bonus scheme to reward employees for above0 average work performance

Profit sharing

A bonus for employees based on the the profits of the business, usually paid as proportion of basic salary

Share-ownership scheme

A scheme that gives employees shares in the company they work for or allows them to buy those shares at a discount

Fringe benefits

Benefits given, separate from pay, by and employer to some or all employees

Job rotation

A scheme that allows employees to switch from one job to another

Job enlargement

an attempt to increase the scope for a job broadening or seeping the tasks undertaken

Job redesign

The restructuring of a job to make the work more interesting, satisfying and challenging the employees

Development

The gaining of new or advanced skills and knowledge as well as opportunities to apply what is gained

Employees promotion

The advancement of an employee within a business to a higher level or responsibility and status

Employee status

The level of recognition offered by an employer to a worker in terms or pay, level of responsibility and benefits

Employee participation

Active encouragement of employees to become involved in decision-making within an organization

Teamworking

Production is organized so that’s groups of workers undertake complete units of work

Empowerment

The giving of skills, resources, authority and opportunity to employees so that they can take decisions and be accountable for their work

Quality circle

A voluntary group of workers who meet regularly to discuss, and try to resolve work-related problems and issues