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What is CFA’s Purpose?
To Glorify God by being a faithful steward of all that is entrusted to us and have a positive influence on all who come in contact with Chick-Fil-A
What is CFA’s Vision?
To be “Frederick’s First Choice” in quick service dining.
What is CFA’s Mission?
“Be Remarkable…Be Memorable!”
What are CFA’s Values?
We trust, serve, innovate, develop others, and deliver excellence.
What is the main command of a team trainer?
Make your assigned position as low risk for mistakes as possible.
What are the Core Four?
Create eye contact, share a smile, use a friendly tone, and always say, “It’s My pleasure!”.
Why is it important that we consistently use the Core Four?
Not only does it se the standard for fellow team members, but it creates a memorable and remarkable experience that exudes second mile service.
How can we stay connected with Guests?
Notice small things and make conversation! Be proactive and serve when needed.
Who are the most high need guests?
Disabled, Single Parents, and Elderly.
How can we personalize service for guests?
Use their name!
What are some examples of language of hospitality?
Beverage, Refresh, Dine In, Carry Out.
What is the HEARD model?
Hear to Understand, Empathize with guest’s concern, Apologize with “I’m sorry”, Resolve the issue, and Delight the guest.
Where are the silent panic buttons located in the restaurant?
Underneath the registers and in the walk in freezer.
What are the food safety five?
Health and Hygiene, Cross Contamination, Pests, Time and temperature, and Cleaning and Sanitation.
What does FIFO stand for?
First in, First out.
How much does a single medium cup cost? What about a case?
$.16 a cup, $80 a case.
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Flashcard (273)