Total Communications Exam 2

What is affective resonance?

• The feeling of connectedness we’re able to get with other people

• Ex: bodies falling into sync, eye contact, nodding, etc.

What is dark empathy?

• An individual who possesses high cognitive empathy but uses this ability for malicious, self-serving, or manipulative purposes

• Use their precise understanding of another's emotions to disarm and control them, rather than to foster connection.

• Ex: bullies or interrogators

What are the tips for controlling speaking anxiety?

1. Think positive

2. Be prepared

3. Be realistic

4. Be familiar with the setting

5. Use relaxation techniques

What are presentation tips?

1. Eye contact

2. Stand up and move

3. Gestures

4. Pronunciation

5. Conversational style

6. Vocal changes

What are the four methods of delivery for presentations?

1. Impromptu

2. Extemporaneous

3. Manuscript

4. Memorization

What audience characteristics should you consider when planning a speech?

• Age

• Gender

• Occupation and income

• Religion

What are some potential functions of a speech introduction?

• Personal reference or greeting

• Reference to the subject or occasion

• Startling statement

• Illustration

• Humor

• Quotations

• Questions

• Presentational Aid

What are some of the ways in which the body of a speech can be organized?

• Chronological order

• Spatial order

• Topical order

• Problem-solution order

• Casual order

What is the chronological order for body organization?

• Historical period

• Process

What is spatial order in body organization?

• To describe physical places

What is the topical order for body organization?

• Organized into points and subpoints

What is the problem solution order in body organization?

• Gives a problem/issue

• Then provides a solution/answer

What is a casual order in body organization?

• Cause and effect

• Gives a cause and then what happens because of it

What are some methods for concluding a speech?

• Summary

• Question

• Quotation

• Statistics

• Refer back to what was said in the introduction

• Refer to likely future events

• Pose a challenge

• State a personal intention

What are the 11 tips to prepare for a presentation?

1. Know your audience

2. Set a clear goal

3. Structure your narrative

4. Prepare your visual aids

5. Practice until it flows

6. Manage your time

7. Prepare for questions

8. Master your mindset

9. Use body language

10. Arrive early

11. Relax

What are the two dimensions of message types?

1. Personal vs. Impersonal

• Personal presence may be needed to convey emotion

2. Static vs. Interactive

What is static?

• 1 way communication

• Acceptable if you’re just providing information

What is interactive?

• 2 way communication

How do you email in a professional environment?

1. Think before you email

2. “Informal” doesn’t mean “sloppy.”

3. Use capitalization rules

4. Use the TO, CC, and BCC fields correctly

5. Remember, the email isn’t private

6. Be cautious with group distribution lists

7. Use “reply to all” sparingly

8. Use the subject field

9. Don’t send lengthy emails

10. Send multiple answers for multiple questions

11. Try to send fewer messages to 1 person

12. Don’t be afraid to pick up the phone

13. Professional emails should be answered either the same day or the next day

How do you text in a professional environment?

1. Replying promptly and double-texting

2. Who can you text? Anyone with permission

3. When can you text? Business hours

4. Can I use emojis in the workplace? Yes

5. Avoid abbreviations

6. Be careful about what you write

7. Keep your texts short

What is the etiquette for group texts?

1. Don’t start a group text late at night

2. Only include people who know each other

3. Keep the conversation on the subject

4. Announce when you’re leaving the group text

5. Add value to the conversation; don’t just add to the noise

How do you write a clear business memo?

• Written to be distributed

• The header includes each recipient and job title or group

• From needs your name and title

• Write out the complete date: month, date, and year

• Subject is brief and descriptive

• Skip greeting and go right into body text

• Put the main point at the beginning of the paragraph

• Bullets for points and lists

• Don’t include farewell unless necessary

• Revision is vital

• Consider getting feedback

Who are traditionalists?

• People born from 1928-1945

Who are baby boomers?

• People born from 1946-1964

Who are Gen Xers?

• People born from 1965-1980

Who are Gen Ys?

• People born from 1981-1996

Who are Gen Zs?

• People born from 1997-2012

What are the characteristics of Baby Boomers in the work place?

• Values are influenced by the Civil Rights Movement and the Vietnam War

• “Me” generation

• Strong work ethic and loyalty

• Value financial stability

• Team-work based approach to work

What are the characteristics of Gen Xers in the workplace?

• Question authority

• Initiated work-life balance

• Stronger technical skills and independence

• Resourceful, innovative, and driven

• Adaptive and less worried about long-term job stability

What are the characteristics of Gen Ys in the workplace?

• 1st truly global generation

• Adapt well to change

• Value diversity and inclusion

• Most teamwork-oriented generation

• Raised with structured activities

• Most optimistic generation

What are the characteristics of Gen Zs in the workplace?

• Highly worried about financial security

• More pragmatic than Gen Ys

• Benefit from face-to-face communication with leadership

What are the tips for Gen Z for the Multigenerational Workplace?

1. Demonstrate initiative and embrace growth

2. Don’t publicly discredit former employers

3. Build bridges with colleagues, not walls

Details from the section Recognizing Communication styles.

• Men prefer direct communication and women prefer more indirect communication

• Women are more emotionally expressive than men

• Both genders us nonverbal cues

Details from the section Nonverbal Communication

• Women understand nonverbal cues better than men

• Men perform more posture and stature cues while women do acknowledgment ones and facial expressions

Details from the section Essential Communication techniques

• Active listening

• Tailoring your communication

• Empathy and respect

• Focus on ideas not delivery

• Foster open communication

What is ageism?

• Discrimination against someone’s age

• Young and old

What are the signs of Ageism?

• Exclusion from a group

• Being passed over for promotions or raises

• Being laid off or forced to retire

• Negative comments about a person's age

• Having your input or ideas ignored or dismissed

• Losing out on benefits such as paid time off

• Not having access to learning opportunities

Ageism against older people

• Succession - had their time to shine

• Consumption - resources should be spent on the future, young people, instead of the past, old people

• Identity - act their age

Ageism against younger people

• Too inexperienced

• Unprofessional

• Not qualified for advancement