MGMT CH. 12 Key Terms

Quiz 3

Accommodation

an attempt to adjust our views to play down differences between parties.

Adjourning

the final stage when individuals either leave the team or have no reason to be in further contact with their teammates

Affiliation

a persons perceived connection to a group , based on purpose demographics, function, and other tangible dimensions

Avoidance

an attempt to suppress a conflict and pretend it doesn’t exist

Cohesiveness

the degree to which individuals in a working group exhibit loyalty and norm consistencies

Collaboration

a joint effort by multiple parties to find a solution beneficial to everyone

Competition

an attempt to gain victory through, force, skill, or domination in which one side wins and the other side loses

Compromise

a situation in which each party concedes something of value

Conflict

a clash between individuals or groups because of different opinions, thought processes, and perceptions

Cross-functional team

a group of workers from different units with various areas of expertise to work on certain projects

Formal group

a working group formed by an organizations management to achieve specific, agreed-on strategies, plans, and outcomes

Forming

the first stage of group development, where team members meet each other for the first time and get a feel for the type of team they have joined

Functional Conflict

productive and healthy disputes between individuals or groups

Group

consists of three or more people who work independently to attain an organizations goals

Informal Group

a group formed by people who decide to interact among themselves for social purposes

Norming

the stage where team members have settled into their roles

Norms

the expectations implicitly or explicitly defined by a group that result in a consistent set of behaviors or beliefs being established

Performing

the stage at which a team is performing at its optimal level

Problem solving team

a small group of of workers who come together for a set amount of time to discuss and resolve specific issues

Process conflict

a clash in viewpoints about how to carry out work

Project Team

a group of people assembled to solve problems and complete tasks

Psychological safety

a shared belief held by team members as to whether it is safe to trust each other enough to take risks

Punctuated equilibrium

a method of understanding organizational change by illustrating where change is relatively stable and where it becomes more volatile

Relationship conflict

personality conflicts between two or more individuals in the workplace

Role

a behavioral and performance expectation that is consciously or unconsciously defined by a group

Role ambiguity

the confusion that arises from an employee not understanding the expectations, intentions, or purpose of their position

Role structure

a prescribed set of behavioral and performance expectations for a position or job

Self-managing team

a group of workers who manage their own daily duties under little to no supervision

Socialization

the process by which individuals attain the knowledge, skills, cultural distinctions, and values to adapt to a group’s norms

Socioemotional roles

the behaviors that build and maintain relationships between team members

Storming

the stage where team members start to push the boundaries established during the forming stage

Task conflict

a clash between individuals about the direction, content, or goals of a work assignment

Task roles

the behaviors necessary to getting the work done

Team

a collection of people brought together to apply their individual skills to a common project or goal

Value conflict

the clash between identities and values, such as differences in politics, religion, ethics, norms, and other deeply held beliefs

Virtual team

a group of individuals who work together from different geographic locations and rely on communication technology such as e-mail, video conferencing, instant messaging, and other electronic media to collaborate

Working team

a formal, long-standing working group organized around specific tasks, processes, or roles