Conflict Resolution and Group Dynamics

These flashcards cover key concepts related to conflict resolution, the dynamics of groups, and the nature of resistance to change.

Causas de los conflictos

According to various authors, conflicts can arise due to power, self-esteem, and psychological factors.

Insultar

To insult is to attack someone verbally, which hinders conflict resolution.

Proceso del conflicto

The development of a conflict that can escalate if not controlled, consisting of stages: disagreement, personal antagonism, confusion, gossip, and reactive responses.

Tipos de conflicto: Consciente

A conflict that is recognized and acknowledged by the parties involved.

Tipos de conflicto: Desplazado

A conflict that is avoided and transferred to another issue.

El diálogo

Active listening, empathy, and openness towards others are essential for resolving conflicts.

Resistencia al cambio

Behavior exhibited by individuals when they refuse to alter certain habitual practices.

Etimología de conflicto

Conflict etymologically means a clash, traditionally viewed as a negative confrontation.

Dinámica de grupos primarios

Small groups characterized by close emotional relationships and frequent personal interaction.

Grupos organizados

Groups with clear task division and established roles leading to cohesion and a sense of belonging.

Participación en la elaboración de normas

Involving all members in creating rules to foster a sense of belonging and accountability.

Piramide de resistencia al cambio

A model outlining why individuals resist change: not wanting, not being able, and not knowing.

Aprendizaje cooperativo

Collaboration instead of competition to achieve group goals.

Grupos homogéneos

Groups where members share similar characteristics such as age, gender, or interests.

Grupos cerrados

Groups that resist change and hinder the entrance and exit of members.

Apatía

A lack of interest or motivation, often resulting from resistance to change.