Organizational Communication and Culture Lecture Notes

Flashcards covering key concepts related to organizational culture, communication, emotional labor, sensemaking, and social exchange within the context of organizational behavior.

Artifacts

Visible elements of culture such as dress codes, office layout, and rituals.

Values

Core beliefs and principles that guide behavior within an organization.

Assumptions

Underlying beliefs that are taken for granted within an organization.

Organizational Communication Norm

Standards and expectations on how communication should occur within an organization.

Institutional Theory of Organizational Communication (ITOC)

A theory that explains how institutional frameworks influence organizational communication.

Social Support

The perception and reality that one is cared for and part of a supportive social network.

Leader-Member Exchange (LMX) Theory

A theory focusing on the two-way relationship between leaders and followers.

Emotional Labor

The process of managing feelings and expressions to fulfill the emotional requirements of a job.

Sensemaking

The process of interpreting and understanding events and environments.

Metaphor in Framing

A figure of speech used to help explain situations by comparing them to more familiar concepts.

Dewey's Reflective Thinking Model

A structured approach to decision-making and problem-solving.

Satisficing

Choosing an option that meets the minimum criteria for satisfaction.

Groupthink

A psychological phenomenon where the desire for group harmony leads to poor decision-making.

Social Exchange Theory (SET)

The theory that human relationships are formed by the use of a subjective cost-benefit analysis.

Burnout

A state of emotional, physical, and mental exhaustion caused by prolonged and repeated stress.

Work-life Conflict

Tension arising when the demands of work interfere with personal life.

Work-life Synergy

A situation where work and personal life enhance each other.