(1) TOUR & TRAVEL MANAGEMENT (LESSON 1)

Travelling

It is a great source of revitalization and, for some people, a stress reliever.

Travelling

It also offers various indoor and outdoor activities that give enjoyment and relax the minds of human beings

Travel Industry

It is now developing because of the contributions of various sectors under it such as transportation, accommodations, food and beverages, entertainment and other related sectors.

Domestic Tourism

Refers to travel taken exclusively within the national boundaries of the traveler’s country.

Fam Tour

Is an abbreviation for familiarization tours usually offered to travel agents and tour operators are complimentary or at a reduced rate to familiarize them with a specific destination or attraction to stimulate sales

Group Inclusive Tour (GIT)

Is a tour in which the tourist travels with the company of other tourists

Independent Inclusive Tour (IIT)

Is a tour in which the tourist travels to his/her destination individually but pre-packaged. This can be done in advance through a travel agent

Independent Tour

Is a tour in which the tourist buys tourism components (transportation, accommodation, food and beverage, entertainment, etc.) separately. Known to be DIY (Do-it-yourself) travel

International Tourism

Refers to travel across international boundaries. It is more difficult to travel outside one’s own country because the country to be visited has requirements such as passports, visas, and other conditions to be met by tourists

Package Tour

Sometimes called “inclusive tour”, is an arrangement in which tourism components such as transportation, accommodation, food and beverage, entertainment, etc. are bought by the tourist at an all-inclusive price

Travel Insurance

Is an insurance product designed for use by different types of travelers such as those who travel for business, are visiting relatives, and are students during their domestic and overseas travel (Wang et al., 2019)

Independent Tours

Escorted Tours

Hosted Tours

Incentive Travel/Tours

What are the 4 Different Types of Tours

Independent Tours

These are prepared/formulated for those tourists who want to travel independently. This may or may not be an all-inclusive tour. Therefore, tour price varies depending on the type of air travel, air transfer, accommodation and is inclusive of other tour components

Escorted Tours

When a travel agency includes of a well educated and trained tour manager in its package, the tour is called an _____. Basically, _____ are meant for those travelers who are planning to visit a foreign country first time

Hosted Tours

It means when an agency utilizes the services of another agency at a particular destination. Their tour host is available to offer device and information about the local attractions and entertainment

Incentive Travel/Tours

It is a motivational program of a fully paid holiday which is given to the employees by travel agency companies as a reward

Sightseeing

It can be done in various ways, and although the most popular tends to be sightseeing by tour bus or coach, some companies offer sightseeing walking tours

Safari Tour

An overland journey, usually a trip by tourists in Africa. In today’s time, safari tour are often made to observe and photograph wildlife, hiking and sightseeing.

Eco Tour

A tour that involves visiting scenic or remote natural areas while attempting to minimize negative

Museum Tour

These tours lets the tourist immerse in the local art scene and history

Safari Tour

Eco Tour

Museum Tour

What are the 3 Different Types of Sight-seeing Tours

Travel Agency

is a type of business that acts as an intermediary or middleman between the tourism products suppliers and the tourists/travelers.

Travel Agency

One of the main functions of this business is to market and promote all types of tourism products and services which includes tour packages, accommodations, transportations, and other components of the travel industry (Goeldner & Ritchie, 2003)

1. It provides Travel-Related information

2. Planning tour itineraries

3. Connection with Tourism Suppliers

4. Tour costing

5. Ticketing

6. Documentation

7. Reservation

What are the 7 Functions of Travel Agency

Travel Agent

Is a person whose job it is to arrange travel for end clients (individuals, groups, corporations) on behalf of suppliers (hotels, airlines, car rentals, cruise lines, railways, travel insurance, package tours). His/her task is to simplify the travel planning process for their customers in addition to providing consultation services and entire travel packages

Retail Travel Agency

It sells tourist products directly to the public on behalf of the product suppliers and in return gets commission. Some package tours are sold in two ways i.e., on a commission basis and mark-up price

Wholesale Travel Agency

These agencies are specialized in organizing package tours, which are marketed to the customers/tourists through the network of a retail travel agency or directly to the prospective clients (if the wholesale travel agency has a retail division)

Tour Operator

A wholesaler who sells package tour. They are sometimes called wholesalers, but this is partially true because a wholesaler buys goods or services in bulk at his own account to prepare a tour package and then retails it through the travel agencies or directly to the clients

1. Planning a Tour

2. Creating Tour Packages

3. Organizing a Tour

4. Providing Travel Information

5. Making a Reservation

6. Managing a Tour

7. Evaluating the Available Options

8. Promotion

9. Sales and marketing

10. Taking Care of Problems that may Arise During the Tour

What are the 10 Functions of Tour Operator?

Retail Travel Agency

Wholesale Travel Agency

Tour Operator

What are the 3 Types of Travel Agencies

Inbound Tour Operators

These are also known as incoming tour operators. Technically, the operators who receive guests, clients/tourists, and handle arrangements in the host country are called?

Example of Inbound Tour Operators

Example: A group of historian tourists from China goes on a tour in the Philippines. They visit the National Museum, Intramuros, and Luneta Park. The tour operator who organized their travel is a Philippine-based company that offers local, Philippine tours

Outbound Tour Operators

Tour operators, who promote tours to foreign destinations, may be a business tours or leisure tours are called?

Example of Outbound Tour Operators

Example: The Sarmiento family is a family with five members from Cebu, Philippines. They want to spend summer vacation in Dubai, UAE. They book a trip through Delmar Travel and Tours, a well-known tour operator in Cebu which specializes in outbound travel. They are based in Cebu, but they work with foreign partners to facilitate holidays overseas.

Destination Management Companies/ Ground Operators

These are commonly known as handling agencies and their main function is to organize tour arrangements for incoming tourists on behalf of overseas operators.

Inbound Tour Operators

Outbound Tour Operators

Destination Management Companies / Ground Operators

What are the 3 Types of Tour Operators

Travel Agency

Acts like an independent reseller and receives commissions for the sale of the tour operator’s package tour

Travel Agency

Small to medium enterprise

Travel Agency

Acts as the distributor/reseller of the tourism products

Travel Agency

Deals with one component of travel products

Tour Operator

Purchases travel components from different suppliers, forms a single tourist product, and sells them using its own pricing

Tour Operator

Usually large companies

Tour Operator

Acts as the supplier or manufacturer of tourism products

Tour Operator

Offers a variety of tour programs

1. Knowledge and Experience

2. Buying Power

3. Value

4. Safety and Trust

5. Convenience

What is the 5 Benefits of Travel Agency and Tour Operators

19th Century

When was the first modern travel agency appear?

1930s

When was tour wholesaling continued to grow?

late 1940s to early 1950s

When was tour and travel came back?

Cox and Kings

What is the First Travel Agency in the World?

Cox and Kings

It is the oldest established travel company in the world. It started in the 18th century on May 25, 1978

Richard Cox

He was appointed the regimental agent to the Foot Guards by his mentor, Lord Ligonier, the commander-in-chief of His Majesty’s Armed Forces

1923

What year does Cox and Co. was sold to Lloyd Bank and became Cox and Kings, a shipping company that operates and organizes travels and tours for their passengers

1970

What year it became popular and contributed to the growth of tourism industry in India. It specialized in cultural and wildlife tours throughout the country

1980s

In what year was the company developed the same concept of travels and tours that catered to Latin America, the Middle East, Africa, and far Eastern Europe

Thomas Bennett

In the history of travel agency, he was the first person to specialize in individual inclusive travel.

1850

When was Thomas Bennett established his business of “Trip Organizer”

Robert Smart

In 1882, he declared himself the first steamship agent in history. His first operation was booking passengers on steamers to various ports in the Bristol Channel and Dublin, Ireland

Thomas Cook

He established the first travel agency in the world in England in the year 1845

1841

In the year ____ history of travel trade began when Cook organized a trip by train for 570 members of his association to the distance of 22 miles

Thomas Cook

He was a father of the travel agency business

1845

In the year _____ he made up his mind to set up a travel business that was known as the “World’s First Travel Agency” to organize excursions. Due to this pioneering approach, he became known as the father of the travel agency business.

1855

In the year ____ he started to create package tours and offer them to the public. He conducted the world’s first international

1980

Statistical archives have logged that there were approximately 278 million tourist arrivals recorded in the year ____, which had then risen to 439 million in the following decade.

2010 to 2019

Between the years of ____ to _____, international tourist arrivals across the globe sum up to 951 million to 1.4 billion brought by sectors and businesses offering travel related services