A+ Cert

A technician needs to troubleshoot problems. When problem-solving, what are the three items that define a problem?

Cause, Symptom andConsequence

A new help desk technician receives a support call from a user.  What initial information does the technician ask the user to provide?

Description of the issue

Contact details

A technician configures a legacy computer for a user.  Which account authentication policies does the technician implement?

Change the default admin password.

Disable the guest account.

Which of the following solutions can mitigate debris reaching components and address occasional overheating in a system that's positioned safely away from other objects by facilitating airflow to cool down the internal components?

Install a new system fan

Use blanking plates

What issue does the help desk technician suspect is causing a problem of a mouse cursor moving on its own?

Calibration

A technician needs to repair a laptop. Symptoms are that some keyboard characters are not typing properly and the fingerprint reader is not recognized. What type of component is the technician inspecting?

Ribbon cables

Systems administrators deploy a virtualization solution that separates host resources for each instance that is running at the operating system level. Which solution is running?

Container

A technician plans an upgrade for several company laptops with new internal storage devices. The requirement is that the new devices interface with a PCI Express bus. What type of device does the technician use?

M.2

A technician troubleshoots wired connectivity issues with a device. What should the technician check first to resolve a no connectivity issue?

Ethernet cable

NIC port
Switch port

A department within an organization would like to share a specific set of files with external users from a Windows 10 system. The users will also need to save files as well. Which solution does the systems administrator configure without needing to directly require Windows permissions

File Transfer Protocol-Secure (FTPS

Least Volitale to Most Volitale Storage device

mSATA, 25''HD, RAM, CPU, USB sticks

While troubleshooting a user's computer that has no power, the technician eliminated these possible causes: power supply, processor, cabling, wall socket, and connection issue. Therefore, which of the following could be the problem?

C.Faulty motherboard

A hardware technician replaces the central processing unit (CPU) on an Advanced Micro Devices (AMD) motherboard. What must be applied when connecting the heat sink to the CPU?

Thermal grease

If there is not enough system Random Access Memory (RAM), the memory space can be extended by using disk storage as a page file or swap space. What is this combination of addressable memory called?

Virtual RAM

A user complains that a computer is too slow when opening numerous applications. A technician suggests purchasing a new computer that features CMP capabilities to handle the user's workload. Which statement describes the technician's suggestion?

Multiple processing cores combined in the same package

A user's computer powers on, but it does not pass the power on self-test (POST) and there is no display on the monitor. The IT specialist starts with the POST issue. Which of the following troubleshooting tests are appropriate in this situation?

Check for faulty devices by removing one device at a time to see if this fixes the problem. Check for faulty devices by removing all non-essential devices, then adding them back one at a time. Check for a faulty CPU.

A manufacturing firm uses an older Windows NT computer to operate a unique piece of machinery. To support such a legacy system on the network, what common port settings are enabled for communications?

137-139 NETBIOS

A technician that is new to 3D printers needs to call service for a malfunctioning printer. The technician explains that the problem is with what looks to be a print-head. Which component does the tech report as a problem?

A.Extruder

A data scientist needs to run complex algorithms and machine learning programs that require a significant amount of computing power. The scientist tells the company's IT pro that their current computer is too slow and their data is backed up daily. What RAID configuration would be best for the data scientist where they don't need redundancy?

A.RAID 0A.RAID 0

A universal asynchronous receiver transmitter (UART) port was traditionally a physical serial port in a legacy system. In a modern mobile device, how can a UART be utilized?

Bluetooth and USB

A user complains about the quality of the display on a laptop. The user mentions that the laptop has been in use since the company started many years ago. IT determines that the display uses a very early thin film transistor (TFT) technology and will replace the laptop. Which TFT technology does the display use?

Twisted nematic

A company plans on live streaming a company-wide meeting once a month. Engineers prepare network equipment to allow the traffic. Which protocol is normally used for such a task?

UDP

A technician is managing configuration settings in Windows for a LaserJet printer from the printer's properties dialog box. Among the following options, which one is NOT commonly found in the properties dialog box?

Print in color or black and white

Which cloud characteristic handles changes in demand requirements in real time?

Rapid elasticity

The projector in the conference room is experiencing intermittent shutdowns. The technician begins troubleshooting by checking all the connector cables. What are the next troubleshooting steps for the technician?

Check that the vents are free from dust. D.Check that the fan is working.

A company realizes that it needs to implement a management solution for mobile phones. Which solution is specific to the restriction of apps installed from a device's app store?

MAM

The office laser printer starts printing pages that smudge easily. The IT specialist is proficient in the common printing defects of laser printers and knows what is causing the problem. What will the IT specialist do to fix the problem?

Replace the fuser.

An engineer is evaluating a new unified threat management (UTM) appliance as a potential replacement for an outdated firewall. Which feature related to website browsing is the engineer most likely to find in the UTM?

Content filtering

A printer technician receives a complaint from multiple users sharing a laser printer that the pages they are printing are faded or faint. Upon troubleshooting, the technician ruled out user and server settings. What laser printer component needs replacing to fix this error?

Toner cartridge

A company considers moving its infrastructure to the cloud. Management emphasizes the need to handle changes in resource usage in real-time. Which feature fulfills this need?

Rapid elasticity

A user contacts a printer technician to report that every print job sent to a laser printer has lines of toner in the same location on every page that is printed. The user checked the feed rollers for the technician and reported that they were clean. What does the technician thus suggest may need cleaning or replacing?

Drum

A user's monitor displays a distortedly large image. To fix the resolution problem, the IT specialist performs which software troubleshooting steps?

Check the configuration of the video card.

Update the video card driver.

A support firm installs and configures network access control systems for organizations. This includes implementing the security mechanisms for local and remote computers to authenticate with an internal server system. A switch is put in place on the edge of the network to protect the server and protect against unauthorized traffic. What role does the switch play in the implementation?

Network Access Point

Which of the following solutions can mitigate debris reaching components and address occasional overheating in a system that's positioned safely away from other objects by facilitating airflow to cool down the internal components?

Install a new system fan'

Use blanking plates

Which current USB standard supports 2 x 10 Gbps speeds and uses a USB-C connector type?

USB 3.2 Gen 2x2

A technician troubleshoots a motherboard issue. What the tech discovers is chip creep with a serial ATA (SATA) connector. What is the cause?

Changing temperature

Dust& dirt

A new computer experiences a malfunction with a touch input device. A support engineer disassembles the computer to diagnose the problem. While troubleshooting, which component would the technician find has a 9-pin header on the motherboard?

USB port

A critical system is set to use secure boot. What properties are characteristic of the secure boot process?

The firmware is configured with cryptographic keys.

The operating system boot loader is digitally signed.

A computer technician replaces the power supply in a desktop system. To do this, the technician needs to know the output of the current power supply unit (PSU). What is the PSU output capability measured as?

Wattage rating

A technician follows a best practice methodology while troubleshooting a problematic computer system. Which of the following options is a consequence of having a problematic computer when considering that problems have causes, symptoms, and consequences?

Data required for a meeting is missing.

A technician plugs a USB device into a computer and notices that the speeds are slightly less than expected. The USB port and device are USB 3.x devices, and the achieved speed is roughly 9 Gbps. What USB standard is in use?

USB 3.2 Gen 2x1

A support technician helps a user identify a problem with a newly installed application. The user states the application was working the day before. What does the technician do next?

Establish a theory of probable cause.

When troubleshooting internet connectivity issues on a wired network, the first step is to make sure the patch cables are working and physically connected to the network ports. If that is not the problem, what is the next troubleshooting step?

Use a loopback tool to test for bad ports

A laptop technician in a large corporation needs to upgrade the hard drives on employee laptops. Currently, the laptops have standard 5400 rpm 500 Gb magnetic drives. The technician needs to know what physical drive size to order. What is the normal size for a laptop magnetic drive?

2.5 in.

What service provides on-demand resources like server instances, file storage, databases, or applications over a network?

Cloud computing

A systems administrator looks to control HTTP requests from client computers based on the time of day. What type of service does the administrator deploy when configuring clients in a non-transparent manner?

Proxy server

A user complains about a faulty network connection on a laptop. A technician traces the Ethernet cable in the office to a direct connection in a 16-port smart switch. While investigating the switch's activity, it becomes apparent that port flapping is occurring. What does the tech troubleshoot as a possible cause?

Bad cabling'

Faulty port
Interference

Engineers need to share data between the team's laptop devices that are located in the same office space. The speed needs to be at least 50 Mbps. Which technology do the engineers use?

Wi-Fi

How many binary digits are found within a media access control (MAC) address?

48

An engineer plans a fiber cable implementation between two campus buildings about 50 kilometers apart. Due to the distance between the locations, the engineer selects single-mode fiber. What specifications does the engineer need to consider with this decision?

Small core, long distances, long wavelength

A large technical firm deploys a cloud service. The service offers cloud storage along with web development capabilities. What deployment model does the firm utilize when a multi-tiered subscription option is available to the general consumers?

Public

A network administrator adds several network printers to a business network. Users can install the printers easily by browsing resources that are available for use. Which protocol enables the ability for the printer to have an automatically populated address book?

LDAP

A user states that a smartphone does not hold a charge for as long as it did in the past and seems to charge slowly after replacing a lost adapter. The change was noticed over the last few months. What could be the cause

Aging battery

Aftermarket AC Adapter

A technician builds a spare computer with an older motherboard and purchases a new modular power supply. What type of P1 motherboard connector will the power supply most likely provide?

20+4-pin

A PC tech plugs a x4 PCIe adapter card into a x8 socket. What speed would the card be capable of running?

x1

x4

After identifying the problem with a user's computer and collecting detailed information from the user about the problem, a technician believes they know the cause. However, when testing this theory, the technician discovers they were wrong and may not be capable of resolving the issue. What are some appropriate troubleshooting steps for the technician to try next?

Escalate.

Develop a new theory.

A printer technician works in a corporate office. Their office has multiple types of printers that require regular maintenance. Which type of printer maintenance includes replacing and properly disposing of a toner print cartridge?

Laser printer maintenance

A user tries to connect a second monitor to a computer. The computer has an available digital visual interface (DVI) connector and the monitor has a video graphics array (VGA) connector. After looking at the computer, a technician recommends a VGA to which type of cable?

DVI-I

A computer has three disk drives. Which of the following RAID configurations will most likely be used with such a setup?

RAID 0

RAID 5

A technician looks to wire an office for a medium-sized local area network (LAN). When considering the available standards and speeds, the technician decides to implement Gigabit Ethernet. What specific standard does the technician use?

1000BASE-T

What is the modern Android-based smartphone and tablet connector for wired peripherals and charging?

USB-C

An engineer configures 6 disks in a workstation to be part of a redundant array of independent disks (RAID) volume where one-sixth of the space on each disk will be used for parity. Which RAID type does the engineer implement?

5

A security team at a company discovers that malware is rapidly moving from one virtual machine to another in a live environment. What security issue is occurring?

Escape

A hard disk drive in a system experiences extended read and write times. What is likely the cause?

Bad sectors

Bad blocks

Non-volatile storage devices hold data when the system is powered off. These devices are also referred to as mass storage. What are the three types of technologies that mass storage devices use?

Magnetic
Optical
Solid-state

What is a class of management software designed to apply security policies to the use of mobile devices and apps in the enterprise?

Enterprise Mobility Management (EMM)

A user traveling on business reports that a company owned device suffered damage to the screen during a trip. A technician notices cracks on the screen and determines that touch input is no longer recognized. Visual elements on the screen look fine. What components need replacing?

Digitizer

Protective glass

An engineer plans a new wired infrastructure rollout that will support wireless capabilities. The requirement includes the incorporation of access points that use 48V of power and 13 watts. Which specific IEEE standard does the engineer implement?

802.3af

A company implements a new wireless Infrastructure. During the installation, an engineer adjusts the signal of all antennas for optimal performance. Which setting does the engineer use to measure dBi?

Antenna gain

A college would like to implement a secured print solution so that print jobs do not arrive at a printer until the printer is physically interacted with. This will help prevent students from potentially picking up faculty print jobs. Which two physical security solutions does the IT department consider to accomplish this?

PIN code

Badging

An organization experiences an internet outage. As fiber is being used, an engineer checks to see if the optical signal is being properly converted to an electrical signal. The router is connected using an RJ45 copper wire patch cord. What does the engineer check?

ONT

A systems administrator is wanting to use a process in which the TCP/IP protocol is used to query and update an X.500 directory. What can be used to accomplish this task?

LDAP

An employee at an organization requests a laptop upgrade. The request is for a laptop that is extremely lightweight. There is also a requirement for the fastest speeds possible in order to demo the company's software to potential clients. With these requirements in mind, which drive type should the laptop have?

M.2

An organization conducts a weekly video conference from its home office to its field locations. Recently, employees at the field locations have been complaining of poor audio and video quality. Which protocol does an engineer monitor for performance issues?

UDP

A developer asks the IT department if virtualization would be possible to test software in a sandboxed environment. The developer's workstation runs Windows 10, the central processing unit (CPU) has virtualization technology enabled, and has plenty of resources for virtual machines. Which Type 2 hypervisor does the IT staff install?

VMWare Workstation

A remote facility cannot utilize a wired internet connection for a short period. When relying on a wireless solution, the company uses a technology that must be provisioned with a motor so it can periodically realign with the array. Which internet access technology is in use?

Low Earth orbital satellite internet access

A college campus is spread throughout an entire city. There is a plan to upgrade the connectivity to all buildings for increased speed. What type do engineers upgrade to?

MAN

A company places restrictions on the specific components and ports of mobile devices. This includes USB ports and cameras. Which specific enterprise management solution does the company deploy for this purpose?

MDM

Several users of a shared printer complain that the printer is printing on both sides of a sheet of paper when it should only print on one side. What setting does a technician change?

Duplex

A printer technician troubleshoots a laser printer and determines that the exposing stage of the print job is the issue with print jobs printing incorrectly. What does the technician suspect is happening?

The imaging drum is not properly losing its charge.

When upgrading the RAM on multiple standardized laptops, what is the most important factor to consider to ensure compatibility with the existing hardware?

DDR version

A small call center office asks their IT service provider to implement a voice-over-IP (VoIP) system for them. After discussing the office's needs, the technician learns that their ability to make and receive phone calls is critical. Considering this information, which of the following should the technician recommend?

Configure QoS on the router.

A technician installs memory into a computer that supports a multi-channel configuration. A 4GB module is placed in bank A1 and a 12GB module is placed in bank B1. A diagnostic tool reports that 16GB is useable, but not as multi-channel. What mode does the system use in making all of the memory available?

Flex

A shared printer handles a lot of print jobs for a medium-sized company. As of late, all users are complaining about the print jobs having a speckled output. What does a printer maintenance technician find to be the problem?

Toner is loose in the printer.

An engineer troubleshooting a network connection identifies a port flapping problem. What should the engineer investigate as a possible cause?

Ethernet cable,NIC port, Switch port

An organization looks to harden email services. The systems administrator uses every possible option to help prevent SPAM and other anomalies. During the final stages of configuration, the systems administrator creates a policy within the Domain Name System (DNS) to handle authentication failures. Which record is being configured?

DMARC

An engineer configures a workstation for development testing by using virtualization. The engineer chooses to use a type 1 hypervisor. Which statements describe the environment?

The hypervisor is a part of a bare-metal platform.

The hypervisor is managing access to the host hardware directly.

Which type of virtualization refers to any solution designed to run on ordinary desktops or workstations?

Client-side virtualization

A user would like to delete a mapped drive labeled as "X" on a Windows system. Which command will the user issue at the command prompt?

net use X: /delete

A user modifies a Windows 10 computer's ease of access settings. Which settings group configures Keyboard usability?

Interaction

An organization looks to make a server available to internet traffic without bringing harm to its private network. An onsite engineer configures a separate network for the server. Which approach does the engineer utilize?

Screened subnet

Malware infects a user's computer. A support technician determines that the malware is executed without requiring any authorization using system privileges. What type of malware currently infects the system?

Rootkit

A problematic Windows system with multiple operating systems installed does not boot properly. A support technician tries to diagnose by outlining the boot process. The technician determines that the system uses an Extensible Firmware Interface (EFI) system partition. Which file does the technician inspect for problems related to a specific operating system boot problem?

BOOTMGFW

What might a security engineer suggest as a solution to deter lunchtime attacks?

Policies

A user would like to install an updated Windows operating system (OS) on a computer. What options does the user have to accomplish this?

Clean install

In-place upgrade

An iOS user struggles with wirelessly connecting a set of headphones to a phone. What does the user check on the phone while troubleshooting

Bluetooth status

Pairing mode

A computer store help technician installs a Windows 10 edition that is designed for domestic consumers and SOHO business use. What edition has been installed in this instance?

Home

How might a mobile-device management suite of software detect that a user has rooted an Android device?

There is no valid developer code signature.

While implementing security on a small network, an administrator ensures that any data modification is legitimate. What security property pertains to this principle?

Integrity

A user upgrades the memory in a Windows corporate workstation from 4 GB to 8 GB. After the upgrade, the user notices that only 4 GB is recognized by the system. What does the user conclude the problem to be?

A 32-bit version of Windows