The ITIL Service Value System

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7 Terms

1
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What is an operating model which outlines the key activities required to respond to demand and facilitate value realization through the creation and management of products and services?

The Service Value Chain (SVC).

2
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Which describes the four dimensions model?

Is defined to ensure a holistic approach to service management.

3
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What is intended to help an organization adopt and adapt ITIL guidance?

The ITIL guiding principles.

4
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Which describes the service value system?

Has the purpose to ensure that organization continually co-create value with all stakeholders through the use and management of products and services.

5
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What is the ITIL concept that describes governance?

The service value system.

6
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Which describes the service value system?

Has the purpose to ensure that the organization continually co-creates value with all stakeholders through the use and management of products and services.

7
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What is the foundation for an organization's culture and behavior from strategic decision-making to day-to-day operations.

The ITIL guiding principles.