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Flow Chart
Walk in
Hi there my name is Mary Francis, and Im the pharmacy intern (put on hand sanitizer!!!)
Can I please get your full name and date of birth (patient speaks)
And your gender identity please (patient speaks)
So I understand you have some concerns going on, do you have 10 mins so we can go over it and find the best option for you? (patient speaks)
Perfect!
So what’s going on (CC) (patient speaks)
Do you have any allergies (and reaction) (patient speaks)
Before we get more into it, do you mind if I can take some vitals from you? (patient speaks)
Perfect!
Before we get started on that: (1) Did you have any caffeine, alcohol, or nicotine in the last 30 mins (2) Do you take any blood pressure medications (if yes, write it down) (3) what is your typical blood pressure you would say
Take Blood pressure → MAKE SURE TO TELL THEM
Take Pulse → MAKE SURE TO TELL THEM
Take Respiratory Rate → MAKE SURE TO TELL THEM
Take Temperature → MAKE SURE TO TELL THEM
Thank you so much for that, now let’s go back to what brang you here (say the CC)
Ask PPQRSSTA questions (try to write down) (patient speaks)
Ask ROS questions (minimum 3) (patient speaks)
Past Medical History (patient speaks)
Family History (patient speaks)
Social History (patient speaks)
Medication History (patient speaks) (MAKE SURE TO INCLUDE OTC, HERBALS, EYE, EAR, INJECTIONS, WHAT TO TAKE WHEN IN PAIN)
Triangle Recommendations (OTC or Provider)
What questions do you have for me (patient speaks)
Well, thank you for your time, if you need more help or are confused about something, please stop by any time and we would love to help you, wish you all the best and have a great day!
PQRSTA
What caused it?
Have you tried anything to help?
What does it feel like?
Does it spread? Or just in a specific area?
Where exactly is it?
How bad is it? (does it affect your daily activities? scale on 1-10)
When did you first notice the issue?
General
Tired
Weakness
Fever
Night sweats
Weight loss
Weight gain
Skin, Hair, Nails
Sores
Dryness
Itching
Rashes
Bumps
Hair loss
Change in nail texture
Head/Neurological
Headache
Head injury
Fainting
Blackouts
Seizures
Weakness
Paralysis
Numbness
Tingling
Shaky
Mental Status/Psychiatric
Anxiety
Memory problems
Depression
Hallucinations
Mood changes
Disorientation/Confusion
Respiratory
Cough
Wheezing
Pain
Asthma
Bronchitis
COPD
Pneumonia
Shortness of breath
Coughing up blood
Difficulty breathing
Tuberculosis (including exposure)
Mucus production (colour, how much)
Cardiac
Heart trouble
Chest pain/discomfort
Fast heart beat
High cholesterol
Trouble breathing when: working/lying down/at night
Swelling in feet, ankles or legs
Gastrointestinal
Nausea
Vomiting
Abdominal pain
Vomiting blood
Heartburn
Indigestion
Excessive burping
Poor appetite
Constipation
Diarrhea
Rectal bleeding
Change in stool color
Black stools
Hemorrhoids
Excessive passing of gas
Jaundice
Hepatitis
Liver disease
Peripheral Vascular
Leg cramps
Varicose veins
Blood clots
Pain in legs with walking
Musculoskeletal
Cramping
Pain
Stiffness
Swelling
Limitation of movement
Arthritis
Gout
Back problems
Endocrine
Thyroid trouble
Heat or cold intolerance
Diabetes
Excessive thirst or rash
Increased sweating
Hormone therapy
Pulse
60-100
bpm
Watch timer for 15 seconds than x 4
Respiratory Rate
12-20
bpm
Try to watch how much times the patient takes breath in 15 seconds
Temperature
97-98.5
°F
Blood Pressure
mmHg
Blood Pressure Information
Right or Left Arm
Sitting or Lying Down
Cuff Size: Standard/ Regular