Dental Terminology Ch 20

Business Management Procedures

Incoming calls

phone calls received by the dental facility

Appointment

call to request an appointment or information about an appointment matter

Personal

call from a personal friend, colleague, family member and the like.

Inquiry

call requesting information, such as a question about a statement or test results

Emergency

call requesting immediate attention for treatment or care

Professional

call regarding particular care or concern in patient matters.

Outgoing calls

calls made from the dental facility personnel or an automated calling/ appointment service

Confirmation

call to confirm an upcoming appointment

Ordering

call to a supplier or store to place an order

Inquiry

call to request information regarding a matter, such as the availability of product.

Collection

call to arrange payment for an outstanding statement

Awnsering machine

device used to record incoming messages when no one is available to answer the phone including automatic rouing for particular calls, mailbox recording