TopGolf - Responsible Alcohol Service (RAS)

If a Player appears over 35 years old, do you have to ID them?

NO. (Unless required by local law)

If a Player arrives at a bay after drinking in the main bar and tells you they have already been ID'd, should you still request to see their ID if they appear under 35?

YES. (Verify all IDs, even for "regular" Players or those who have been drinking at Topgolf on previous occasions, if they appear under 35)

Acceptable VS Unacceptable IDs

A US state-issued driver's license - ACCEPTABLE.

A US state-issued ID - ACCEPTABLE.

Birth certificate - UNACCEPTABLE.

Student ID - UNACCEPTABLE.

Company ID from an employer - UNACCEPTABLE.

A US military ID - ACCEPTABLE.

A current passport (US or Non-US) - ACCEPTABLE.

Voter's registration card - UNACCEPTABLE.

Current year is 2020 and the Player's DOB is 04/17/2000...

No, the Player is not 21 and may not legally drink.

Current year is 2020 and the Player's DOB is 10/01/1996...

Yes, the Player is 21 (or over) and legally able to drink.

Current year is 2020 and the Player's DOB is 06/14/1992...

Yes, the Player is 21 (or over) and legally able to drink.

If a Player orders 1 shot and a beer within an hour, how many drinks have they consumer?

2.

If a Player orders 2 glasses of wine over 2 hours, how many drinks have they consumer?

2.

If you feel someone is starting to exhibit signs of intoxication, what are some things you can do to 'sober them up'?

- Give them time and (and) stop serving alcoholic drinks.

How can you ensure a Player who has been denied service does not receive service from another Playmaker?

- Inform your Manager and fellow Playmakers.

- Ensure communication occurs at shift change if the Player is still present.

- Inform the Playmakers and Bartender in the other areas of the Venue.

Where might a Player who has been "cutoff" go to get another drink?

- Another bar in the venue.

- To a bay.

- A different level of the venue.

Which Items would be acceptable Last Call orders in a bay with three Players?

- A Golf Bag shared between 2 Players.

- An IPA.

- A Vodka Tonic.

Can you continue serving an intoxicated Player if you know they have a designated driver?

NO.

Can you continue serving an intoxicated Player if you know they have a designated driver?

NO.

Can you continue serving an intoxicated Player if they promise to call a cab, Lyft or Uber?

NO.

Playmakers who have finished their work and are off-duty may consume alcohol at the Venue; however, he/she must adhere to the following requirements, including but not limited to:

- Playmakers must clock out at the end of their assigned and/or scheduled shift.

- Playmaker may not engage in any business- related decisions and/or activities on behalf of Topgolf.

- Playmaker must remove any Topgolf-branded clothing and/or badge.

- Turning you shirt inside out doesn't count as being out of uniform.

- Playmaker must adhere to all state and local laws involving alcohol consumption.

- Any Playmaker may ask for assistance in calling a taxi. Drink responsibly at all times.

- Playmaker must pay for all of his/her consumed food and/or beverages according to Topgolf's Discount Policy. Alcoholic Drinks are NOT covered under Topgolf's Discount Policy.

- All Playmakers including Management always pay full price for alcohol when dining at Topgolf. Topgolf ever "comps" alcohol for Playmakers or Managers.

- If all drinks don't appear on the tab, the Playmaker or Manager, as well as the Bartender are subject to disciplinary action up to and including termination.

- When Topgolf is closed for operation for the evening, there should be no one in Topgolf other than the closing staff and overnight security.

- Playmakers are not permitted to sit at the Bar Top at any time.

SELECT ALL THAT APPLY. Which of the following reasons can you be held criminally liable when dealing with alcohol?

- Serving alcohol to a minor.

- Serving a Player who appears to be intoxicated.

- Violation of age restrictions for serving alcohol including pouring alcohol, serving alcohol or, processing payment for alcohol.

It __________ to serve a Player who is intoxicated or showing signs of intoxication.

IS ILLEGAL

According to the ALCOHOLIC BEVERAGE SERVICE & SALES section from the Playmaker Handbook, you __________ alcohol to a minor provided they are accompanied by someone of legal drinking age.

MAY NOT SERVE

Playmakers must check IDs for any Player ordering alcohol, who appears to be __________.

UNDER 35 YEARS OLD

If you have served a Player on a previous occasion and they appear under 35, you __________ ID them again.

MUST

SELECT ALL THAT APPLY. Which of the following are acceptable forms of ID for serving alcohol?

- A US state-issued Driver's License

- A US state-issued ID

- Current Passport (US or non-US)

- A US Military ID

SELECT ALL THAT APPLY. Which of the following features must an ID contain?

- Holder's Birthdate

- Holder's Signature

- Holder's Photograph

- Current (not expired)

- Damage-free

A temporary paper driving license __________ accompanied by a second form of valid ID, which a photo.

IS ACCEPTABLE WHEN

SELECT ALL THAT APPLY. Which of the following factors do not affect Blood Alcohol Concentration (BAC)?

- Tolerance

SELECT ALL THAT APPLY. Which of the following is a sign of intoxication?

- Glassy Eyes

- Increasingly loud volume

- Complains about drink strength

- Rambling

- Stumbling or Falling

SELECT ALL THAT APPLY. Which of the following assists in eliminating alcohol and "becoming sober"?

- Time without Drinking Alcohol

- Stop Drinking

If a Player arrives intoxicated, you __________ serve them an alcoholic beverage as long as you ID them.

MAY NOT

Which of the following has the highest alcohol content?

They are all equal

It is 7/4/2020 and a Player presents a Driver's License with a DOB of 3/5/2000, they __________ legally able to drink?

ARE NOT

All Playmakers __________ to suspend service and inform a Manager.

ARE EMPOWERED

Is an intoxicated Player attempts to leave the Venue, what options can we provide?

- Suggest another Player in the group with the intoxicated Player, who is sober, to drive them home.

- Offer to call a friend to pick them up.

- Call a cab or transportation service (ie: Lyft).

You __________ an intoxicated Player if they have a designated driver.

MAY NOT CONTINUE TO SERVE

What should you do if a Player becomes aggressive?

- Notify security or call the police.

SELECT ALL THAT APPLY. As an Playmaker, which of the following Alcohol Beverage policies apply?

- You must be of legal drinking age to consume alcohol.

- You may not go to HOH areas after consuming alcohol.

- You may not sit at the bar top at any time.

- You must behave like a Player when off the clock.

Playmakers __________ all incidents of slowed or refused service to management.

ARE REQUIRED TO REPORT

A Player orders a drink and is slurring and barely standing - what should you do?

- Immediately stop serving the Player and call a Manager to help with addressing the Player.

What is the first thing that should happen when a Player requests an alcoholic drink?

- Ask for and verify their ID if they appear under 35 years of age.

If you have 4 Players and the tab shows 20 drinks were served in 1.5 hours - have, we potentially overserved?

YES.

After their first drink the Player starts singing and stumbling around the bay. Do you stop serving and call a Manager?

Yes because they are showing signs of intoxication.